ABB
ABB Customer Support
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Support Manager In this role, your focus will be on being the primary customer contact for the day-to-day operations on assigned projects. You will be responsible for managing and analyzing project profitability, revenue, margin bill rates, and resource utilization. Key Responsibilities:
Create and execute project work plans to meet changing client needs and requirements Ensure that the project team has a clear understanding of contractual requirements Coordinate directly with scheduling, operations, quality control, and shipping departments to ensure timely order completion and delivery Lead the contract review of new projects and get the definition of the scope previously to the project initiation Serve as the main point of contact between customers in the USA and factories located overseas Job Qualifications:
Bachelor's degree in electrical/mechanical engineering or business 5+ years of experience in project management Proven leadership skills and ability to effectively manage a matrix team/organization Ability to interface and build strong relationships with customers and management PMP certification is preferred ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets. We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Support Manager In this role, your focus will be on being the primary customer contact for the day-to-day operations on assigned projects. You will be responsible for managing and analyzing project profitability, revenue, margin bill rates, and resource utilization. Key Responsibilities:
Create and execute project work plans to meet changing client needs and requirements Ensure that the project team has a clear understanding of contractual requirements Coordinate directly with scheduling, operations, quality control, and shipping departments to ensure timely order completion and delivery Lead the contract review of new projects and get the definition of the scope previously to the project initiation Serve as the main point of contact between customers in the USA and factories located overseas Job Qualifications:
Bachelor's degree in electrical/mechanical engineering or business 5+ years of experience in project management Proven leadership skills and ability to effectively manage a matrix team/organization Ability to interface and build strong relationships with customers and management PMP certification is preferred ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets. We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.