Clearance Jobs
Passport Section Leader
Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Los Angeles, CA. Your future duties and responsibilities include: Leading and managing a team of Support Associates Setting work priorities and ensuring a smooth transition of work between the various teams Ensuring a sufficient inventory of passports and other supplies are on hand Serving as a Subject Matter Expert (SME) in critical roles Planning, directing, and coordinating the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM Performing workload management in all Passport task areas Notifying the Passport Support Manager of any problems or issues with staff adherence to procedures Monitoring workload and making recommendations to the Government on how to divide work among support staff Monitoring contractor personnel performance and ensuring that work is performed in accordance with performance standards, established procedures, and internal controls Assisting with prioritizing will calls, expedites, and routine work Assisting in training contract personnel in their duties and tasks Required qualifications to be successful in this role include: Good oral and written communication skills Ability to prioritize workload for small teams and possess good organizational skills Ability to effectively and politely interface with the public and provide excellent customer service Ability to analyze, interpret, and apply regulatory material and internal controls Bachelors Degree or 4 years of experience as a Support Associate Level II or III or 4 years of experience in managing teams Six (6) years of general office experience, including two (2) years of supervisory experience Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook Demonstrated customer service experience Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team Compensation: $57,100.00 - $121,900.00 CGI Federal's benefits include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities, and tuition assistance, wellness and well-being programs. What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities.
Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Los Angeles, CA. Your future duties and responsibilities include: Leading and managing a team of Support Associates Setting work priorities and ensuring a smooth transition of work between the various teams Ensuring a sufficient inventory of passports and other supplies are on hand Serving as a Subject Matter Expert (SME) in critical roles Planning, directing, and coordinating the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM Performing workload management in all Passport task areas Notifying the Passport Support Manager of any problems or issues with staff adherence to procedures Monitoring workload and making recommendations to the Government on how to divide work among support staff Monitoring contractor personnel performance and ensuring that work is performed in accordance with performance standards, established procedures, and internal controls Assisting with prioritizing will calls, expedites, and routine work Assisting in training contract personnel in their duties and tasks Required qualifications to be successful in this role include: Good oral and written communication skills Ability to prioritize workload for small teams and possess good organizational skills Ability to effectively and politely interface with the public and provide excellent customer service Ability to analyze, interpret, and apply regulatory material and internal controls Bachelors Degree or 4 years of experience as a Support Associate Level II or III or 4 years of experience in managing teams Six (6) years of general office experience, including two (2) years of supervisory experience Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook Demonstrated customer service experience Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team Compensation: $57,100.00 - $121,900.00 CGI Federal's benefits include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities, and tuition assistance, wellness and well-being programs. What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities.