Clearance Jobs
Business Analyst
Join The Red Gate Group as a Business Analyst supporting a critical Defense Intelligence Agency (DIA) program office. Shape the future of defense intelligence services by bridging customer needs with operational excellence in a fast-paced, mission-critical environment. What You'll Do: Drive service excellence Design and execute streamlined processes for Service Agreements that capture customer requirements and ensure cost-effective delivery Serve as the vital link between the Program Office, stakeholders, and customers to optimize service delivery Maintain comprehensive Service Agreement libraries and provide executive-level status reporting Lead Customer Success Partner with account managers to translate complex customer requirements into actionable solutions Support invoice generation and cost recovery activities while ensuring full regulatory compliance Champion process improvement initiatives that deliver measurable efficiency gains Qualifications: Active TS/SCI clearance with ability to pass CI Polygraph 10+ years of professional experience (DoD/Intelligence Community background highly preferred) Bachelor's degree or equivalent experience Outstanding communication skills across all organizational levels Proven ability to prioritize and execute under pressure Strong customer service orientation with creative problem-solving abilities Exceptional organizational skills and meticulous attention to detail Proficiency in Microsoft Office suite and office productivity tools Experience with ServiceNow and/or Proven Optics preferred Adaptability to learn new software systems quickly
Join The Red Gate Group as a Business Analyst supporting a critical Defense Intelligence Agency (DIA) program office. Shape the future of defense intelligence services by bridging customer needs with operational excellence in a fast-paced, mission-critical environment. What You'll Do: Drive service excellence Design and execute streamlined processes for Service Agreements that capture customer requirements and ensure cost-effective delivery Serve as the vital link between the Program Office, stakeholders, and customers to optimize service delivery Maintain comprehensive Service Agreement libraries and provide executive-level status reporting Lead Customer Success Partner with account managers to translate complex customer requirements into actionable solutions Support invoice generation and cost recovery activities while ensuring full regulatory compliance Champion process improvement initiatives that deliver measurable efficiency gains Qualifications: Active TS/SCI clearance with ability to pass CI Polygraph 10+ years of professional experience (DoD/Intelligence Community background highly preferred) Bachelor's degree or equivalent experience Outstanding communication skills across all organizational levels Proven ability to prioritize and execute under pressure Strong customer service orientation with creative problem-solving abilities Exceptional organizational skills and meticulous attention to detail Proficiency in Microsoft Office suite and office productivity tools Experience with ServiceNow and/or Proven Optics preferred Adaptability to learn new software systems quickly