Clayco
Field Support Technician
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions
on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast-track, efficient solutions for industrial, commercial, institutional, and residential building projects. We are looking for a hands-on and adaptable Field Support Technician to join our dynamic IT team. If you enjoy troubleshooting, traveling, and working directly with end-users in a fast-paced environment, this role offers the perfect opportunity to apply your technical skills across a wide variety of remote jobsites nationwide. You'll be the frontline support for our construction technology infrastructure, ensuring seamless operations and outstanding customer support for our teams across the U.S. The specifics of the role include: Provide technical support for remote Clayco jobsites across the U.S. Install, maintain, and troubleshoot Meraki networks and Mesh Wi-Fi systems Set up and support satellite communication and Cisco AV Room Kits (Webex) Deliver on-site and remote support for Windows, Office, iOS, printers, and other hardware Work closely with internal teams (Service Desk, Engineering, Development, VDC) to resolve incidents Create and maintain knowledge articles and user training documentation Support the setup and maintenance of AV and cellular technology (cradlepoints, hotspots) Conduct post-resolution follow-ups and preventative maintenance Assist with project planning and the technical setup of new jobsites Maintain relationships with vendors and service providers Requirements: 1 to 4 years of experience in IT support or field service Comfortable with 60%+ travel across the U.S. Ability to lift 50+ lbs and use hand/power tools Strong communication, organization, and problem-solving skills Experience with Microsoft Office Suite, iOS, and ServiceNow (or similar ticketing systems) Familiarity with AV setups and basic networking concepts Service industry or construction experience a plus Some things you should know: Our clients and projects are nationwide
Travel is required. No other builder offers the collaborative design-build approach that Clayco does. We work on creative, complex, award-winning, high-profile jobs. The pace is fast! This is a safety-sensitive position
Candidates must pass a background check and drug screening Why Clayco? 2024 Best Places to Work
Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal #1 Midwest Contractor
ENR Midwest 2024 Top 5 Design-Build Contractor
ENR Top 100 Design-Build Firms 2024 Top 5 Green Contractor
ENR Top 100 Green Contractors 2024 Benefits: Discretionary Annual Bonus: Based on company and individual performance Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation: The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case. Job #2328
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions
on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast-track, efficient solutions for industrial, commercial, institutional, and residential building projects. We are looking for a hands-on and adaptable Field Support Technician to join our dynamic IT team. If you enjoy troubleshooting, traveling, and working directly with end-users in a fast-paced environment, this role offers the perfect opportunity to apply your technical skills across a wide variety of remote jobsites nationwide. You'll be the frontline support for our construction technology infrastructure, ensuring seamless operations and outstanding customer support for our teams across the U.S. The specifics of the role include: Provide technical support for remote Clayco jobsites across the U.S. Install, maintain, and troubleshoot Meraki networks and Mesh Wi-Fi systems Set up and support satellite communication and Cisco AV Room Kits (Webex) Deliver on-site and remote support for Windows, Office, iOS, printers, and other hardware Work closely with internal teams (Service Desk, Engineering, Development, VDC) to resolve incidents Create and maintain knowledge articles and user training documentation Support the setup and maintenance of AV and cellular technology (cradlepoints, hotspots) Conduct post-resolution follow-ups and preventative maintenance Assist with project planning and the technical setup of new jobsites Maintain relationships with vendors and service providers Requirements: 1 to 4 years of experience in IT support or field service Comfortable with 60%+ travel across the U.S. Ability to lift 50+ lbs and use hand/power tools Strong communication, organization, and problem-solving skills Experience with Microsoft Office Suite, iOS, and ServiceNow (or similar ticketing systems) Familiarity with AV setups and basic networking concepts Service industry or construction experience a plus Some things you should know: Our clients and projects are nationwide
Travel is required. No other builder offers the collaborative design-build approach that Clayco does. We work on creative, complex, award-winning, high-profile jobs. The pace is fast! This is a safety-sensitive position
Candidates must pass a background check and drug screening Why Clayco? 2024 Best Places to Work
Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal #1 Midwest Contractor
ENR Midwest 2024 Top 5 Design-Build Contractor
ENR Top 100 Design-Build Firms 2024 Top 5 Green Contractor
ENR Top 100 Green Contractors 2024 Benefits: Discretionary Annual Bonus: Based on company and individual performance Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation: The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case. Job #2328