Paul Gough Media
Operations & Member Experience Assistant
Paul Gough Media, Kissimmee, Florida, United States, 34747
Why This Role Exists
Our masterminds, events, and day-to-day ops are scaling faster than ever. Your mission: own the details that create a white-glove member experience and keep our internal engine humming. You're the glue between clients, coaches, and team membersthe person who sees problems coming and fixes them before anyone notices. What You'll Do
Run Mastermind Logistics
Schedule group calls, send reminders, track action items, and keep every member on point.
Front-Line Client Care
Answer calls, emails, and Zoom chats the same day with warmth and clarity.
Event Coordination
Prep agendas, vendors, travel, and swag for US & UK events; be onsite to ensure a wow-factor experience.
Office & Admin Support
Keep documents, supplies, and vendor relationships organized so the team can fly.
Recruitment Assist
Source candidates, book interviews, and help run monthly group interview sessions.
Cross-Team Task Management
Drive projects in Monday.com, Google Workspace, and Zoomnever miss a deadline.
How We Set You Up to Win
30-Day Deep-Dive
Culture, products, SOPs, and shadowing so you talk and think like a ten-year vet.
Playbooks & Checklists
Proven SOPs for calls, events, and opsplus freedom to improve them.
Direct Mentorship
Work side-by-side with our UK Head of Education and US Ops Manager; get real-time feedback.
Growth Path
Nail the details, level up to Operations Coordinator, Event Lead, or Client Success Manager.
Our Three Non-Negotiables
Trait
How It Shows Up Here
Hungry
You chase checklists, ask for the next project, and thrive on hitting stretch goals.
Humble
You seek feedback, own mistakes fast, and put team wins ahead of ego.
Smart
You read the room, anticipate needs, and solve problems before they surface.
Must-Haves
24 yrs Admin/Operations in a fast-paced, client-facing setting
Proven event or program-logistics chops (meetings, coaching calls, or conferences)
Polished phone, email & in-person communication skills
Eagle-eye attention to detail nothing slips through the cracks
Calm multitasker & prioritizer when the heat turns up
Fluent in Google Workspace, Zoom, and a PM tool (Monday.com, Asana, Trello); CRM savvy a plus
What You Get
Competitive Base $45-55K (and we reward over-performance)
15 days PTO + 6 company holidays
Ongoing training in ops, customer success, and leadership
Event travel across the US (and occasional UK trips)
A seat in a high-growth rocket ship where change is constant and wins are celebrated
Ready to Tame Chaos and Wow Clients?
If you're hungry, humble, and smartand you geek out on checklists, timelines, and unforgettable client momentsapply now and help us scale the movement.
Our masterminds, events, and day-to-day ops are scaling faster than ever. Your mission: own the details that create a white-glove member experience and keep our internal engine humming. You're the glue between clients, coaches, and team membersthe person who sees problems coming and fixes them before anyone notices. What You'll Do
Run Mastermind Logistics
Schedule group calls, send reminders, track action items, and keep every member on point.
Front-Line Client Care
Answer calls, emails, and Zoom chats the same day with warmth and clarity.
Event Coordination
Prep agendas, vendors, travel, and swag for US & UK events; be onsite to ensure a wow-factor experience.
Office & Admin Support
Keep documents, supplies, and vendor relationships organized so the team can fly.
Recruitment Assist
Source candidates, book interviews, and help run monthly group interview sessions.
Cross-Team Task Management
Drive projects in Monday.com, Google Workspace, and Zoomnever miss a deadline.
How We Set You Up to Win
30-Day Deep-Dive
Culture, products, SOPs, and shadowing so you talk and think like a ten-year vet.
Playbooks & Checklists
Proven SOPs for calls, events, and opsplus freedom to improve them.
Direct Mentorship
Work side-by-side with our UK Head of Education and US Ops Manager; get real-time feedback.
Growth Path
Nail the details, level up to Operations Coordinator, Event Lead, or Client Success Manager.
Our Three Non-Negotiables
Trait
How It Shows Up Here
Hungry
You chase checklists, ask for the next project, and thrive on hitting stretch goals.
Humble
You seek feedback, own mistakes fast, and put team wins ahead of ego.
Smart
You read the room, anticipate needs, and solve problems before they surface.
Must-Haves
24 yrs Admin/Operations in a fast-paced, client-facing setting
Proven event or program-logistics chops (meetings, coaching calls, or conferences)
Polished phone, email & in-person communication skills
Eagle-eye attention to detail nothing slips through the cracks
Calm multitasker & prioritizer when the heat turns up
Fluent in Google Workspace, Zoom, and a PM tool (Monday.com, Asana, Trello); CRM savvy a plus
What You Get
Competitive Base $45-55K (and we reward over-performance)
15 days PTO + 6 company holidays
Ongoing training in ops, customer success, and leadership
Event travel across the US (and occasional UK trips)
A seat in a high-growth rocket ship where change is constant and wins are celebrated
Ready to Tame Chaos and Wow Clients?
If you're hungry, humble, and smartand you geek out on checklists, timelines, and unforgettable client momentsapply now and help us scale the movement.