Clearance Jobs
Lead Application Architect
CGI Federal is seeking an experienced Lead Application Architect to help lead the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative. The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals through Medicare and Medicaid. CMS is dedicated to delivering high-quality healthcare at a reasonable cost and disseminating essential information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers. This position is located in our Fairfax, VA or Baltimore, MD office; however, a hybrid working model is acceptable. You will be required to be in a CGI Federal office two days per week. Your Future Duties And Responsibilities
Understanding the existing NGD environment including integration of the source systems. Defining the architectural strategy and development guidelines. Leading and managing all activities and tasks related to NGD design and structure. Analyzing requirements and providing recommendations for changes to existing infrastructure, including justification, budget considerations, and required implementation resources. Architect and Design Solutions: Develop scalable, secure, and efficient application architectures for Medicare call center platforms. Stakeholder Collaboration: Work closely with Product Managers, Solutions Architects, and Engineering Teams to refine business requirements and implement solutions. IVR & Contact Center Technologies: Design and integrate IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). Compliance & Security: Ensure adherence to Medicare regulations, HIPAA compliance, and data security best practices. Performance Optimization: Identify and implement strategies to improve call center efficiency, customer experience, enhancement delivery, and system reliability. Technical Leadership: Provide guidance on best practices, architecture enablers, service level agreements, network and application security, RMF, ATO and non-functional requirements. Documentation & Reporting: Prepare conceptual architecture designs, effort estimations, and technical documentation. Required Qualifications To Be Successful In This Role
Education: Bachelor's Degree in Computer Science, Information Technology, or related field. 8+ years in application architecture, with at least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS including Microsoft Dynamics 365, Salesforce, ServiceNow. Experience and knowledge in application operations and maintenance, analyzing and reducing technical debt Experience with call center governance, standard processes, optimization techniques Familiarity with SAFe Agile and traditional waterfall approaches. Understanding of HIPAA, Medicare regulations, and cybersecurity best practices. Skills
Data Architecture, Software Architecture, Agile Business Analysis, Solutions Architecture What You Can Expect From Us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.
CGI Federal is seeking an experienced Lead Application Architect to help lead the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative. The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals through Medicare and Medicaid. CMS is dedicated to delivering high-quality healthcare at a reasonable cost and disseminating essential information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers. This position is located in our Fairfax, VA or Baltimore, MD office; however, a hybrid working model is acceptable. You will be required to be in a CGI Federal office two days per week. Your Future Duties And Responsibilities
Understanding the existing NGD environment including integration of the source systems. Defining the architectural strategy and development guidelines. Leading and managing all activities and tasks related to NGD design and structure. Analyzing requirements and providing recommendations for changes to existing infrastructure, including justification, budget considerations, and required implementation resources. Architect and Design Solutions: Develop scalable, secure, and efficient application architectures for Medicare call center platforms. Stakeholder Collaboration: Work closely with Product Managers, Solutions Architects, and Engineering Teams to refine business requirements and implement solutions. IVR & Contact Center Technologies: Design and integrate IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). Compliance & Security: Ensure adherence to Medicare regulations, HIPAA compliance, and data security best practices. Performance Optimization: Identify and implement strategies to improve call center efficiency, customer experience, enhancement delivery, and system reliability. Technical Leadership: Provide guidance on best practices, architecture enablers, service level agreements, network and application security, RMF, ATO and non-functional requirements. Documentation & Reporting: Prepare conceptual architecture designs, effort estimations, and technical documentation. Required Qualifications To Be Successful In This Role
Education: Bachelor's Degree in Computer Science, Information Technology, or related field. 8+ years in application architecture, with at least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS including Microsoft Dynamics 365, Salesforce, ServiceNow. Experience and knowledge in application operations and maintenance, analyzing and reducing technical debt Experience with call center governance, standard processes, optimization techniques Familiarity with SAFe Agile and traditional waterfall approaches. Understanding of HIPAA, Medicare regulations, and cybersecurity best practices. Skills
Data Architecture, Software Architecture, Agile Business Analysis, Solutions Architecture What You Can Expect From Us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.