Perkins&Will
IT Technician II
At Perkins&Will, we passionately believe that design can transform lives and enhance communities, creating healthy, sustainable places to live, learn, work, play, heal, move, and explore. We're in it for the greater good; we design to create places with meaning, and we design with purpose. Join the brightest minds in architecture! The Perkins&Will Los Angeles Studio is seeking a talented and enthusiastic IT Technician to join a highly collaborative and dynamic team. The ideal individual will have 2+ years of experience and be a self-starter with strong skills. Typical Years of Requisite Experience: 2+ years Common and Baseline Responsibilities: Resolving helpdesk issues and providing IT maintenance/support for a studio/region. Reports directly to IT Services Manager and/or Director of IT Services. Close relationship with studio/regional Operations Director and Managing Directors group. Shows initiative and ability to work well independently and with others. Exhibits strong organization, attention to detail, and time management skills. Able to pivot and have a "hands-on" working style. Provide technical assistance and support to end-users regarding hardware, software and network-related issues. Respond to inquiries and offer solutions in a timely manner. Perform routine maintenance tasks such as system updates, patches, and backups. Identify and resolve technical issues by analyzing symptoms, researching causes and implementing appropriate solutions. Install, configure and maintain computer hardware, software, and peripherals. Perform routine maintenance tasks such as system updates, patches, and backups. Train end-users on the proper use of hardware and software systems, including applications and tools. High-level Summary of Critical, Baseline Technical Skills and Certifications: Proficiencies: Analytical skills Excellent verbal and non-verbal skills Communicating with large and small groups Training and new employee orientation Excellent customer service skills Software: Advanced proficiency in using and basic proficiency in administering: Windows desktop operating systems Mac OSx systems iOS devices Microsoft Teams PC and Laptop Hardware Audio Visual systems Basic proficiency in using: Server operating systems Networking hardware Switches and firewalls Windows Active Directory Licensure/Certifications/Education: An associate or bachelor's degree in computer technology or related field or equivalent experience is preferred We foster a culture that is diverse and inclusive and strive for pay practices that are fair, competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate's qualifications, including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business-related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits, and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay salary range for this position, if located in California, is between $71,000 and $90,600 commensurate with qualifications. Benefits: medical, dental, vision, wellness, LTD, Life Insurance, 401k, PTO Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
At Perkins&Will, we passionately believe that design can transform lives and enhance communities, creating healthy, sustainable places to live, learn, work, play, heal, move, and explore. We're in it for the greater good; we design to create places with meaning, and we design with purpose. Join the brightest minds in architecture! The Perkins&Will Los Angeles Studio is seeking a talented and enthusiastic IT Technician to join a highly collaborative and dynamic team. The ideal individual will have 2+ years of experience and be a self-starter with strong skills. Typical Years of Requisite Experience: 2+ years Common and Baseline Responsibilities: Resolving helpdesk issues and providing IT maintenance/support for a studio/region. Reports directly to IT Services Manager and/or Director of IT Services. Close relationship with studio/regional Operations Director and Managing Directors group. Shows initiative and ability to work well independently and with others. Exhibits strong organization, attention to detail, and time management skills. Able to pivot and have a "hands-on" working style. Provide technical assistance and support to end-users regarding hardware, software and network-related issues. Respond to inquiries and offer solutions in a timely manner. Perform routine maintenance tasks such as system updates, patches, and backups. Identify and resolve technical issues by analyzing symptoms, researching causes and implementing appropriate solutions. Install, configure and maintain computer hardware, software, and peripherals. Perform routine maintenance tasks such as system updates, patches, and backups. Train end-users on the proper use of hardware and software systems, including applications and tools. High-level Summary of Critical, Baseline Technical Skills and Certifications: Proficiencies: Analytical skills Excellent verbal and non-verbal skills Communicating with large and small groups Training and new employee orientation Excellent customer service skills Software: Advanced proficiency in using and basic proficiency in administering: Windows desktop operating systems Mac OSx systems iOS devices Microsoft Teams PC and Laptop Hardware Audio Visual systems Basic proficiency in using: Server operating systems Networking hardware Switches and firewalls Windows Active Directory Licensure/Certifications/Education: An associate or bachelor's degree in computer technology or related field or equivalent experience is preferred We foster a culture that is diverse and inclusive and strive for pay practices that are fair, competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate's qualifications, including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business-related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits, and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay salary range for this position, if located in California, is between $71,000 and $90,600 commensurate with qualifications. Benefits: medical, dental, vision, wellness, LTD, Life Insurance, 401k, PTO Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities