Custom Computer Specialists
Level 1 Noc Analyst
About Us: Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively. Salary: $40,000 - $43,000 Position Overview: We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment. Key Responsibilities: Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG) Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure Escalate unresolved issues to Level 2/3 support teams with detailed documentation Provide remote technical support for desktops, laptops, mobile devices, and peripherals Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive Perform basic Active Directory tasks (password resets, account unlocks, group membership changes) Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access) Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise) Assist with patch management, endpoint protection, and system updates Participate in rotating on-call schedule, including occasional nights and weekends Required Qualifications: 12 years of experience in a technical support, help desk, or NOC environment Familiarity with Windows 10/11 and macOS environments Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN Experience with Microsoft 365 administration and troubleshooting Basic knowledge of Active Directory and Group Policy Strong analytical and critical thinking skills Excellent communication and customer service abilities Ability to prioritize tasks and work independently or as part of a team Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment) A valid driver's license Preferred Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals Experience with remote monitoring and management (RMM) tools Exposure to virtualization platforms (e.g., VMware, Hyper-V, Proxmox) Familiarity with scripting (PowerShell) and automation tools Experience supporting cloud platforms (Azure, AWS) This position is based in our Hauppauge, Long Island office. A valid driver's license is required.
About Us: Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively. Salary: $40,000 - $43,000 Position Overview: We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment. Key Responsibilities: Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG) Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure Escalate unresolved issues to Level 2/3 support teams with detailed documentation Provide remote technical support for desktops, laptops, mobile devices, and peripherals Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive Perform basic Active Directory tasks (password resets, account unlocks, group membership changes) Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access) Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise) Assist with patch management, endpoint protection, and system updates Participate in rotating on-call schedule, including occasional nights and weekends Required Qualifications: 12 years of experience in a technical support, help desk, or NOC environment Familiarity with Windows 10/11 and macOS environments Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN Experience with Microsoft 365 administration and troubleshooting Basic knowledge of Active Directory and Group Policy Strong analytical and critical thinking skills Excellent communication and customer service abilities Ability to prioritize tasks and work independently or as part of a team Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment) A valid driver's license Preferred Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals Experience with remote monitoring and management (RMM) tools Exposure to virtualization platforms (e.g., VMware, Hyper-V, Proxmox) Familiarity with scripting (PowerShell) and automation tools Experience supporting cloud platforms (Azure, AWS) This position is based in our Hauppauge, Long Island office. A valid driver's license is required.