Clearance Jobs
End User - Field Support
We are seeking a End User - Field Support to join our team supporting the DOT Contract in Lakewood, CO. T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Responsibilities
Serve as escalation point for junior/mid-level support engineers. Troubleshoot advanced issues unresolved by lower-tier support. Maintain accurate ITSM ticket documentation and ensure SLA compliance. May lead small projects or team initiatives. Qualifications
Minimum 7 years of deskside/IT support experience in a Windows-based environment. Degree required (High school diploma acceptable with 6 additional years of experience). Strong Apple (Mac & iOS) hardware/software troubleshooting & repair. Knowledge of Mac OS imaging (JAMF preferred but not required). Familiar with IMAC procedures and hardware lifecycle refresh. Experience with: Active Directory, Microsoft Office Suite, Bomgar (remote support), VPN technologies, SCCM (System Center Configuration Manager), VTC (Video Teleconferencing) and Zoom. Familiarity with Remedy and ServiceNow (ITSM tools) is a plus. DOT Public Trust Eligible. Must obtain HDI Technical Support Professional certification within 6 months of hire. Preferred Qualifications
A+, Network+, Security+ Work Environment and Physical Demands
Location: Lakewood, CO. Type of environment: Hybrid, will require weekly on-site. Noise level: Low. Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10%. Target salary range: $70K-$77K. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization/Security Clearance
US Citizenship DOT Public Trust Eligible Other Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
We are seeking a End User - Field Support to join our team supporting the DOT Contract in Lakewood, CO. T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Responsibilities
Serve as escalation point for junior/mid-level support engineers. Troubleshoot advanced issues unresolved by lower-tier support. Maintain accurate ITSM ticket documentation and ensure SLA compliance. May lead small projects or team initiatives. Qualifications
Minimum 7 years of deskside/IT support experience in a Windows-based environment. Degree required (High school diploma acceptable with 6 additional years of experience). Strong Apple (Mac & iOS) hardware/software troubleshooting & repair. Knowledge of Mac OS imaging (JAMF preferred but not required). Familiar with IMAC procedures and hardware lifecycle refresh. Experience with: Active Directory, Microsoft Office Suite, Bomgar (remote support), VPN technologies, SCCM (System Center Configuration Manager), VTC (Video Teleconferencing) and Zoom. Familiarity with Remedy and ServiceNow (ITSM tools) is a plus. DOT Public Trust Eligible. Must obtain HDI Technical Support Professional certification within 6 months of hire. Preferred Qualifications
A+, Network+, Security+ Work Environment and Physical Demands
Location: Lakewood, CO. Type of environment: Hybrid, will require weekly on-site. Noise level: Low. Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10%. Target salary range: $70K-$77K. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization/Security Clearance
US Citizenship DOT Public Trust Eligible Other Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.