Spectrum Comm
Help Desk Technician
Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 12 troubleshooting for hardware, software, and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures compliance with applicable security guidelines, and coordinates with higher-tier support teams for complex issues. Key Responsibilities
Respond to service requests, incidents, and inquiries in person, by phone, or via a ticketing system. Troubleshoot and resolve issues involving desktops, laptops, printers, and other approved devices. Perform hardware and software installations, upgrades, and configuration changes. Assist with workstation imaging, deployment, and user data migration. Ensure all end-user devices are maintained in compliance with established security baselines and configuration standards. Escalate complex or unresolved issues to higher-level technical support teams as needed. Maintain accurate documentation of support activities, resolutions, and asset inventory updates. Provide guidance to users on the proper operation of systems and software.
Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 12 troubleshooting for hardware, software, and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures compliance with applicable security guidelines, and coordinates with higher-tier support teams for complex issues. Key Responsibilities
Respond to service requests, incidents, and inquiries in person, by phone, or via a ticketing system. Troubleshoot and resolve issues involving desktops, laptops, printers, and other approved devices. Perform hardware and software installations, upgrades, and configuration changes. Assist with workstation imaging, deployment, and user data migration. Ensure all end-user devices are maintained in compliance with established security baselines and configuration standards. Escalate complex or unresolved issues to higher-level technical support teams as needed. Maintain accurate documentation of support activities, resolutions, and asset inventory updates. Provide guidance to users on the proper operation of systems and software.