GUILD+FACET
Executive SCustomer Service & Administrative Supervisor / Assista...
GUILD+FACET - New York, New York, us, 10261
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Overview
Executive SCustomer Service & Administrative Supervisor / Assistant to one of the Principals
Executive SCustomer Service & Administrative Supervisor / Assistant to one of the Principals
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from GUILD+FACET CEO GUILD+FACETDeveloping and delivering jewelry manufacturing solutions for Ecommerce and Independent platforms.
Job
Title: Customer Service & Administrative Supervisor / Assistant to one of the Principals Location: About Us: Fine Jewelry Manufacturer We are a fast-paced, high-end jewelry company specializing in custom bridal pieces, fine jewelry, and exceptional customer experiences. With all manufacturing done in-house, we pride ourselves on craftsmanship, attention to detail, and long-standing client relationships. Position Summary: We are seeking a highly organized, detail-oriented, and experiencedCustomer Service & Administrative Supervisor who will also serve as an Assistant to one of the Principals . This hybrid role is critical to our day-to-day operations, ensuring both our clients and executive team are fully supported. The ideal candidate must have previous experience in the jewelry industry , excellent communication skills, and the ability to multitask in a dynamic environment. Key Responsibilities: Customer Service Oversight of Key New Division: Supervise and support the customer service team (phone, email, in-person) Resolve escalated customer issues with discretion, professionalism, and empathy Maintain and enforce service standards for client satisfaction Handle VIP customer interactions directly, including retailers, vendors, and end clients Track customer service KPIs and reporting Administrative Duties: Oversee certain administrative workflows: order entry, invoicing, returns, shipping coordination, etc. Liaise between departments to ensure smooth operations (e.g., sales, production, fulfillment) Coordinate appointments, follow-ups, and internal scheduling Draft and manage correspondence, reports, and customer documents as well as company directed projects Assistant to one of the Principals: Act as a liaison between the Owner and team members or external contacts Ensure the Owner is fully briefed and prepared for all meetings and responsibilities Provide daily task support and deadline tracking Qualifications: 3+ years experience in customer service, office administration, or executive support Jewelry industry experience is required (retail, wholesale, manufacturing, or service side) Strong leadership or supervisory experience preferred Excellent written and verbal communication skills Highly organized and comfortable juggling multiple priorities Tech savvy — proficient in Microsoft Office, Google Workspace, and industry-specific CRMs or software Discreet and trustworthy with confidential and sensitive information Must be proactive, resourceful, and solutions-oriented Competitive salary based on experience Health Insurance Offered Paid time off and company holidays Growth opportunities within a growing company Proficient in Planning and Organizational skills Prior experience in a supervisory or administrative role is highly desirable Ability to multitask and work efficiently in a fast-paced environment Proficiency in Microsoft Office and other relevant software Bachelor's degree in Business Administration, Management, or relevant field preferred Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Luxury Goods & Jewelry Referrals increase your chances of interviewing at GUILD+FACET by 2x Get notified about new Administrative Supervisor jobs in
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Executive SCustomer Service & Administrative Supervisor / Assistant to one of the Principals
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from GUILD+FACET CEO GUILD+FACETDeveloping and delivering jewelry manufacturing solutions for Ecommerce and Independent platforms.
Job
Title: Customer Service & Administrative Supervisor / Assistant to one of the Principals Location: About Us: Fine Jewelry Manufacturer We are a fast-paced, high-end jewelry company specializing in custom bridal pieces, fine jewelry, and exceptional customer experiences. With all manufacturing done in-house, we pride ourselves on craftsmanship, attention to detail, and long-standing client relationships. Position Summary: We are seeking a highly organized, detail-oriented, and experiencedCustomer Service & Administrative Supervisor who will also serve as an Assistant to one of the Principals . This hybrid role is critical to our day-to-day operations, ensuring both our clients and executive team are fully supported. The ideal candidate must have previous experience in the jewelry industry , excellent communication skills, and the ability to multitask in a dynamic environment. Key Responsibilities: Customer Service Oversight of Key New Division: Supervise and support the customer service team (phone, email, in-person) Resolve escalated customer issues with discretion, professionalism, and empathy Maintain and enforce service standards for client satisfaction Handle VIP customer interactions directly, including retailers, vendors, and end clients Track customer service KPIs and reporting Administrative Duties: Oversee certain administrative workflows: order entry, invoicing, returns, shipping coordination, etc. Liaise between departments to ensure smooth operations (e.g., sales, production, fulfillment) Coordinate appointments, follow-ups, and internal scheduling Draft and manage correspondence, reports, and customer documents as well as company directed projects Assistant to one of the Principals: Act as a liaison between the Owner and team members or external contacts Ensure the Owner is fully briefed and prepared for all meetings and responsibilities Provide daily task support and deadline tracking Qualifications: 3+ years experience in customer service, office administration, or executive support Jewelry industry experience is required (retail, wholesale, manufacturing, or service side) Strong leadership or supervisory experience preferred Excellent written and verbal communication skills Highly organized and comfortable juggling multiple priorities Tech savvy — proficient in Microsoft Office, Google Workspace, and industry-specific CRMs or software Discreet and trustworthy with confidential and sensitive information Must be proactive, resourceful, and solutions-oriented Competitive salary based on experience Health Insurance Offered Paid time off and company holidays Growth opportunities within a growing company Proficient in Planning and Organizational skills Prior experience in a supervisory or administrative role is highly desirable Ability to multitask and work efficiently in a fast-paced environment Proficiency in Microsoft Office and other relevant software Bachelor's degree in Business Administration, Management, or relevant field preferred Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Luxury Goods & Jewelry Referrals increase your chances of interviewing at GUILD+FACET by 2x Get notified about new Administrative Supervisor jobs in
New York, NY . Administrative Supervisor 2 (Jury - Operations)
Hackensack, NJ $72,030.32-$125,060.49 4 days ago New York, NY $78,884.00-$118,000.00 3 days ago New York, NY $101,400.00-$139,400.00 2 weeks ago Jersey City, NJ $64,962.45-$105,602.61 20 hours ago Part-Time Office and Employee Experience Manager
Teaneck, NJ $85,000.00-$90,000.00 20 hours ago Bronx, NY $66,672.00-$84,276.00 1 month ago Administrative Manager-KP8 Amenity Unit-Mount Sinai Hospital-Full-time Day
New York, NY $67,530.77-$104,000.00 5 days ago Customer Service & Administrative Supervisor
New York City Metropolitan Area 4 days ago New York, NY $78,884.00-$118,000.00 3 days ago White Plains, NY $70,000.00-$75,000.00 2 weeks ago Supervisor VI - CDM Supplies-Corporate 42nd Street-Full-Time Days-Hybrid
New York, NY $64,747.28-$97,790.00 3 weeks ago Park Supervisor 1 (NY HELPS) - Valley Stream State Park - Long Island Region
North Valley Stream, NY $51,695.00-$62,447.00 1 week ago New York, NY $78,884.00-$118,000.00 6 days ago Administrative Law Judge/Assistant Administrative Law Judge (NY HELPS) - New York County
Manhattan, NY $82,326.00-$121,413.00 6 days ago Administrative Supervisor - Langone Orthopedic Center
New York, NY $67,771.14-$112,951.35 12 hours ago ADMINISTRATIVE SUPERVISOR - PMC - NURSING ADMINISTRATION - PER DIEM DAYS
Supervisor VI - CDM Supplies-Corporate 42nd Street-Full-Time Days-Hybrid
New York, NY $64,747.28-$97,790.00 1 month ago New York, NY $50,000.00-$60,000.00 1 month ago New York, NY $65,193.00-$130,000.00 1 month ago Administrative Law Judge/Assistant Administrative Law Judge (NY HELPS) - Kings County
Brooklyn, NY $82,326.00-$121,413.00 6 days ago Merrick, NY $64,350.00-$75,012.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr