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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Multi Image Group (MIG) Multi Image Group (MIG) is seeking a dynamic and experienced

IT Support Specialist

to join our team of 150 professionals working in the events industry, from our Boca Raton, Florida, office headquarters. MIG is a 46-year-old global production agency producing live events, creative digital content, and trade shows for the world's biggest brands. In this job, you will work with Executive Producers, Art Directors, Animators, Technical Directors, Lighting Designers, Creative Directors, Sound Engineers, and many other levels of Broadway-caliber professionals who work in the corporate industrial theater meeting space. In this role, you will support and maintain our computer systems, servers, and network infrastructure, while managing and providing guidance to the Help Desk. This is an exciting opportunity for someone passionate about technology and looking to grow their career. Key Responsibilities: Provide technical support and assistance to on-show and on-site employees. Support the IT department in system upgrades, migrations, and new technology implementations. Perform regular system tasks, including updates, patching, user management, and maintenance of user computer systems and software (Windows, MacOS, Mosyle, Nutanix). Administer Microsoft Office 365 applications (Outlook, Excel, Word, Teams, Planner). Coordinate the preparation and support of show equipment, maintaining accurate user equipment and rental inventory. Troubleshoot hardware, software, and peripheral equipment issues for on-site and on-show employees. Potential for up to 15% travel post-COVID within the US to support event setups and strikes. Education & Qualifications: Bachelors degree in Computer Science or Information Technology, Microsoft Server Administration and help desk support, or a combination of education/experience. Proficiency in Microsoft Azure, network fundamentals, Microsoft Windows Server, Active Directory, DHCP, DNS, and desktop operating systems including MacOS. In-depth knowledge of hardware troubleshooting procedures. Familiarity with anti-virus, malware, and email security technologies and concepts. Ability to work independently and in a team environment, following departmental policies and procedures. Excellent time management, communication, and customer service skills. Ability to document troubleshooting solutions and system configurations. Physical ability to occasionally stand, walk, stoop, kneel, crouch, or crawl, and frequently lift/move up to 10 pounds (occasionally up to 25 pounds). Benefits (for full-time employees): Employee Stock Ownership Plan (ESOP) 401K match Health Insurance HSA/FSA Paid Time Off (PTO) Paid Holidays Wellness Program Profit Sharing Program End of year Bonus Seniority level

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Entry level Employment type

Employment type

Full-time Job function

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Information Technology Industries

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