Business Needs Inc.
Amazon Connect Engineer
Business Needs Inc. - Addison, Texas, United States, 75001
Work at Business Needs Inc.
Overview
- View job
Overview
Get AI-powered advice on this job and more exclusive features.
This range is provided by Business Needs Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60.00/hr - $70.00/hr Direct message the job poster from Business Needs Inc. Sr. Technical Recruiter @Business Needs Inc. | GDPR Certified#mentalhealthawareness
Location: Addison, TX Work Type: 4 days onsite/week Duration: 6 Months Contract to Hire Job Description: The Senior/Software Engineer III - AWS Connect Specialist plays a pivotal role in driving client's strategic initiatives by leveraging cutting-edge technology to improve customer service operations. By developing robust cloud-based contact center solutions, this position directly contributes to enhancing customer satisfaction through efficient interaction management. The engineer will lead cross-functional teams in the implementation of innovative solutions that align with organizational goals, ultimately fostering a culture of continuous improvement and operational excellence. Furthermore, this role supports Client's commitment to digital transformation by utilizing AWS capabilities to streamline processes and deliver exceptional service outcomes. Responsibilities Architect and develop AWS Connect-based contact center solutions, ensuring scalability, security, and reliability. Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services. Develop custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience. Lead a team of software engineers, providing technical guidance, mentorship, and code reviews. Collaborate with business stakeholders, product managers, and UX teams to align technology with business needs. Foster an Agile development environment, ensuring efficient sprint planning, execution, and continuous improvement. Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications. Automate deployments and infrastructure provisioning using Terraform Ensure seamless integration with AI/ML services for chatbots, speech analytics, and sentiment analysis. Optimize AWS Connect performance through monitoring, logging, and real-time insights. Maintain the operational integrity of AWS Connect solutions, directly impacting customer satisfaction and service delivery by ensuring that technical issues are resolved promptly. Implement security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations. Conduct risk assessments and incident response planning to ensure high system availability. Requirements: 8+ years of experience in software engineering, with a strong focus on cloud-based development. 3+ years of experience working with AWS services, particularly AWS Connect. Strong grasp of creating, troubleshooting and updating users/groups/roles/polices in AWS IAM, in regard to connectivity between AWS resources. Strong expertise in Python, Node.js, . and/or C#, or Java for backend development. Experience with VoIP, SIP, WebRTC, and contact center technologies is a plus. Hands-on experience with CI/CD pipelines. Strong troubleshooting skills in AWS Connect are critical for ensuring seamless communication solutions that enhance customer service operations, directly impacting Client's ability to deliver high-quality healthcare services efficiently. Implementation of effective code review practices enhances code quality, reduces bugs, and fosters a culture of continuous improvement within the engineering team, aligning with the commitment to delivering high-quality software solutions. Education: Bachelor’s Degree or higher education required from an accredited college or university AWS Certification Preferred Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Hospitals and Health Care Referrals increase your chances of interviewing at Business Needs Inc. by 2x Irving, TX $130,000.00-$150,000.00 2 weeks ago Dallas, TX $110,000.00-$160,000.00 1 month ago Dallas, TX $140,000.00-$160,000.00 3 weeks ago Dallas, TX $141,400.00-$157,100.00 1 day ago AWS IAM Engineer - Multi Strat Investments - Up to $160k
Irving, TX $120,000.00-$160,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
$60.00/hr - $70.00/hr Direct message the job poster from Business Needs Inc. Sr. Technical Recruiter @Business Needs Inc. | GDPR Certified#mentalhealthawareness
Location: Addison, TX Work Type: 4 days onsite/week Duration: 6 Months Contract to Hire Job Description: The Senior/Software Engineer III - AWS Connect Specialist plays a pivotal role in driving client's strategic initiatives by leveraging cutting-edge technology to improve customer service operations. By developing robust cloud-based contact center solutions, this position directly contributes to enhancing customer satisfaction through efficient interaction management. The engineer will lead cross-functional teams in the implementation of innovative solutions that align with organizational goals, ultimately fostering a culture of continuous improvement and operational excellence. Furthermore, this role supports Client's commitment to digital transformation by utilizing AWS capabilities to streamline processes and deliver exceptional service outcomes. Responsibilities Architect and develop AWS Connect-based contact center solutions, ensuring scalability, security, and reliability. Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services. Develop custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience. Lead a team of software engineers, providing technical guidance, mentorship, and code reviews. Collaborate with business stakeholders, product managers, and UX teams to align technology with business needs. Foster an Agile development environment, ensuring efficient sprint planning, execution, and continuous improvement. Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications. Automate deployments and infrastructure provisioning using Terraform Ensure seamless integration with AI/ML services for chatbots, speech analytics, and sentiment analysis. Optimize AWS Connect performance through monitoring, logging, and real-time insights. Maintain the operational integrity of AWS Connect solutions, directly impacting customer satisfaction and service delivery by ensuring that technical issues are resolved promptly. Implement security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations. Conduct risk assessments and incident response planning to ensure high system availability. Requirements: 8+ years of experience in software engineering, with a strong focus on cloud-based development. 3+ years of experience working with AWS services, particularly AWS Connect. Strong grasp of creating, troubleshooting and updating users/groups/roles/polices in AWS IAM, in regard to connectivity between AWS resources. Strong expertise in Python, Node.js, . and/or C#, or Java for backend development. Experience with VoIP, SIP, WebRTC, and contact center technologies is a plus. Hands-on experience with CI/CD pipelines. Strong troubleshooting skills in AWS Connect are critical for ensuring seamless communication solutions that enhance customer service operations, directly impacting Client's ability to deliver high-quality healthcare services efficiently. Implementation of effective code review practices enhances code quality, reduces bugs, and fosters a culture of continuous improvement within the engineering team, aligning with the commitment to delivering high-quality software solutions. Education: Bachelor’s Degree or higher education required from an accredited college or university AWS Certification Preferred Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Hospitals and Health Care Referrals increase your chances of interviewing at Business Needs Inc. by 2x Irving, TX $130,000.00-$150,000.00 2 weeks ago Dallas, TX $110,000.00-$160,000.00 1 month ago Dallas, TX $140,000.00-$160,000.00 3 weeks ago Dallas, TX $141,400.00-$157,100.00 1 day ago AWS IAM Engineer - Multi Strat Investments - Up to $160k
Irving, TX $120,000.00-$160,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr