Harnham
Head of Solutions
Harnham - San Francisco, California, United States, 94199
Work at Harnham
Overview
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Overview
This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$250,000.00/yr - $350,000.00/yr Direct message the job poster from Harnham Senior Recruitment Consultant (Phoenix) at Harnham
HEAD OF SOLUTIONS ENGINEERING SAN FRANCISCO, BAY AREA ONSITE $250,000 - $350,000 BASE + BENEFITS COMPANY This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions. THE ROLE We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management. You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage. ROLE RESPONSIBILITIES Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering. Lead weekly check-ins and technical workshops with customer project leads and engineering teams. Build and iterate on conversational pathways with and for customers to ensure ROI and usability. Jump into whatever is needed. Your mission is to make sure customers are successful, always. Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery. Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth. Build and scale the Success team, including hiring customer engineers and support leads. QUALIFICATIONS You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity. You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems. You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms. You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving. You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams. You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5. NICE TO HAVE Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments Background in leading onboarding, implementation, or solution engineering teams Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect! Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Information Technology, Customer Service, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Harnham by 2x Inferred from the description for this job
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Vice President of Product Line Management of Cloud Components
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$250,000.00/yr - $350,000.00/yr Direct message the job poster from Harnham Senior Recruitment Consultant (Phoenix) at Harnham
HEAD OF SOLUTIONS ENGINEERING SAN FRANCISCO, BAY AREA ONSITE $250,000 - $350,000 BASE + BENEFITS COMPANY This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions. THE ROLE We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management. You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage. ROLE RESPONSIBILITIES Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering. Lead weekly check-ins and technical workshops with customer project leads and engineering teams. Build and iterate on conversational pathways with and for customers to ensure ROI and usability. Jump into whatever is needed. Your mission is to make sure customers are successful, always. Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery. Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth. Build and scale the Success team, including hiring customer engineers and support leads. QUALIFICATIONS You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity. You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems. You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms. You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving. You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams. You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5. NICE TO HAVE Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments Background in leading onboarding, implementation, or solution engineering teams Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect! Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Information Technology, Customer Service, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Harnham by 2x Inferred from the description for this job
Medical insurance Vision insurance Get notified about new Head of Solutions jobs in
San Francisco Bay Area . Head of Strategic Talent Solutions, MSP & Growth
Head of Solution Engineering, Enterprise
San Rafael, CA $176,000.00-$242,000.00 1 week ago San Francisco, CA $250,000.00-$400,000.00 3 days ago Head of Data Solutions + Implementations
San Jose, CA $200,000.00-$225,000.00 12 hours ago Senior Director, Productivity SaaS Delivery
San Francisco, CA $167,025.00-$267,240.00 3 weeks ago Senior Director, Technical Product Management
Head of Engineering - Technology, Media, Telecom
San Jose, CA $220,000.00-$270,000.00 6 days ago Sr. Director, Global Industry Solution Design & Performance
Director, Digital Innovation and Operations
San Francisco, CA $152,500.00-$202,000.00 1 month ago Senior Director, Real Time Operations (RTO) SaaS Delivery
San Francisco, CA $167,025.00-$267,240.00 3 weeks ago Director of Product Management, AI Infrastructure Services
Redwood City, CA $200,000.00-$280,000.00 1 week ago South San Francisco, CA $190,000.00-$250,000.00 4 months ago Sr. Director of Product Management, Growth
San Francisco, CA $230,000.00-$325,000.00 4 days ago VP or Sr Director of Digital Product Management
Corte Madera, CA $200,000.00-$340,000.00 3 days ago Director, Digital Innovation and Operations
San Francisco, CA $152,500.00-$202,000.00 1 month ago San Leandro, CA $173,000.00-$215,000.00 3 days ago San Francisco, CA $190,000.00-$220,000.00 4 days ago San Francisco, CA $116,662.00-$155,550.00 1 month ago Senior Director, Product Transformation & Enablement
San Francisco, CA $218,300.00-$300,100.00 3 months ago Head of Developer Experience and Community
San Jose, CA $201,100.00-$429,100.00 2 weeks ago San Francisco, CA $201,100.00-$429,100.00 2 weeks ago Sr Principal Product Director, Go-To-Market (GTM) & CX Products
Vice President of Product Line Management of Cloud Components
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr