First National of Nebraska
Specialist, Fraud & Disputes Contact Center (Omaha, NE)
First National of Nebraska - Omaha, Nebraska, United States, 68102
Work at First National of Nebraska
Overview
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Overview
Fraud And Disputes Sr. Specialist
At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs. Summary of the Job: At FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud and Disputes Sr. Specialist, you can do just that by helping FNBO customers protect themselves against fraud and dispute transactions as well as provide excellent customer service. We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of fraud and disputes. Our mission is to support our customers who need to dispute their charges or have been victims of fraud while working to proactively identify risk factors to stop suspicious activity before it does damage. This is a fast-paced role that involves managing a high volume of inbound calls. On average, you will be on live calls 95% of your shift. This position is highly phone-intensive, requiring comfort with continuous back-to-back calls throughout your entire shift. Strong multitasking abilities and effective communication skills are crucial for thriving in this demanding high paced environment. This role is critical to meeting the needs of our customers, you will be required to adhere to the schedule provided to ensure proper coverage for our business need. Regular and predictable attendance is also required. About This Role: MUST RESIDE WITHIN 120 MILES OF OMAHA, NE TO BE CONSIDERED. DAY 1 ONLY - MONDAY 9/8/25 (9:00AM TO 5:00PM CST) REQUIRED TO BE ONSITE @ OMAHA FNBO TOWER (1601 DODGE STREET OMAHA NE 68102) Onsite I-9 Appointment/Orientation Will receive equipment to take home TRAINING SCHEDULE - AT HOME REMOTE: 8:00am to 5:00pm CST (5 Weeks) Remote training begins Tuesday 9/9/25 and runs through 10/10/25 Would need to report back to Tower if any equipment/systems issues arise PERMANENT SCHEDULE BEGINS MONDAY 10/13/25 - AT HOME REMOTE AVAILABLE SCHEDULES: *** Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor.*** 4:00AM-1:00PM - Mon, Tue, Wed, Thu, Sun 6:00AM-3:00PM - Mon, Tue, Fri, Sat, Sun 6:30AM-3:30PM - Mon, Tue, Wed, Fri, Sat 8:00AM-5:00PM - Mon, Tue, Wed, Thu, Sun 8:00AM-7:00PM - Mon, Wed, Thu, Sat 8:00AM-5:00PM - Mon, Wed, Thu, Fri, Sat 9:00AM-8:00PM - Mon, Wed, Thu, Fri 9:00AM-6:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-9:00PM - Mon, Tue, Wed, Sun 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:30AM-7:30PM - Tue, Wed, Thu, Fri, Sat 11:00AM-8:00PM - Mon, Tue, Wed, Sat, Sun 11:00AM-8:00PM - Mon, Tue, Wed, Thu, Fri 12:00PM-11:00PM - Mon, Tue, Wed, Sun 2:00PM-11:00PM - Mon, Tue, Wed, Thu, Fri (Shift Differential Eligible) 3:00PM-12:00AM - Mon, Tue, Wed, Thu, Fri (Shift Differential Eligible) 3:00PM-12:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) 3:00PM-12:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 6:00PM-3:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 6:00PM-3:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) 7:00PM-6:00AM - Wed, Thu, Fri, Sat (Shift Differential Eligible) 8:00PM-5:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) *** 10% shift differential for any shift that starts at 1:00pm or later (your local time zone) (Please note schedules listed are in CST)*** Benefits eligibility for all employees begins the 1st of the month following your start date! (10/1/25)
At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs. Summary of the Job: At FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud and Disputes Sr. Specialist, you can do just that by helping FNBO customers protect themselves against fraud and dispute transactions as well as provide excellent customer service. We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of fraud and disputes. Our mission is to support our customers who need to dispute their charges or have been victims of fraud while working to proactively identify risk factors to stop suspicious activity before it does damage. This is a fast-paced role that involves managing a high volume of inbound calls. On average, you will be on live calls 95% of your shift. This position is highly phone-intensive, requiring comfort with continuous back-to-back calls throughout your entire shift. Strong multitasking abilities and effective communication skills are crucial for thriving in this demanding high paced environment. This role is critical to meeting the needs of our customers, you will be required to adhere to the schedule provided to ensure proper coverage for our business need. Regular and predictable attendance is also required. About This Role: MUST RESIDE WITHIN 120 MILES OF OMAHA, NE TO BE CONSIDERED. DAY 1 ONLY - MONDAY 9/8/25 (9:00AM TO 5:00PM CST) REQUIRED TO BE ONSITE @ OMAHA FNBO TOWER (1601 DODGE STREET OMAHA NE 68102) Onsite I-9 Appointment/Orientation Will receive equipment to take home TRAINING SCHEDULE - AT HOME REMOTE: 8:00am to 5:00pm CST (5 Weeks) Remote training begins Tuesday 9/9/25 and runs through 10/10/25 Would need to report back to Tower if any equipment/systems issues arise PERMANENT SCHEDULE BEGINS MONDAY 10/13/25 - AT HOME REMOTE AVAILABLE SCHEDULES: *** Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor.*** 4:00AM-1:00PM - Mon, Tue, Wed, Thu, Sun 6:00AM-3:00PM - Mon, Tue, Fri, Sat, Sun 6:30AM-3:30PM - Mon, Tue, Wed, Fri, Sat 8:00AM-5:00PM - Mon, Tue, Wed, Thu, Sun 8:00AM-7:00PM - Mon, Wed, Thu, Sat 8:00AM-5:00PM - Mon, Wed, Thu, Fri, Sat 9:00AM-8:00PM - Mon, Wed, Thu, Fri 9:00AM-6:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-9:00PM - Mon, Tue, Wed, Sun 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Sun 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Tue, Wed, Thu, Fri, Sat 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:00AM-7:00PM - Mon, Tue, Wed, Thu, Fri 10:30AM-7:30PM - Tue, Wed, Thu, Fri, Sat 11:00AM-8:00PM - Mon, Tue, Wed, Sat, Sun 11:00AM-8:00PM - Mon, Tue, Wed, Thu, Fri 12:00PM-11:00PM - Mon, Tue, Wed, Sun 2:00PM-11:00PM - Mon, Tue, Wed, Thu, Fri (Shift Differential Eligible) 3:00PM-12:00AM - Mon, Tue, Wed, Thu, Fri (Shift Differential Eligible) 3:00PM-12:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) 3:00PM-12:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 4:00PM-1:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 6:00PM-3:00AM - Mon, Tue, Wed, Thu, Sun (Shift Differential Eligible) 6:00PM-3:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) 7:00PM-6:00AM - Wed, Thu, Fri, Sat (Shift Differential Eligible) 8:00PM-5:00AM - Tue, Wed, Thu, Fri, Sat (Shift Differential Eligible) *** 10% shift differential for any shift that starts at 1:00pm or later (your local time zone) (Please note schedules listed are in CST)*** Benefits eligibility for all employees begins the 1st of the month following your start date! (10/1/25)