Smart Building Technologies - A Fidelity Company
Director of Digital Monitoring Center
Smart Building Technologies - A Fidelity Company - Frederick, Maryland, United States, 21701
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Director of Digital Monitoring Center
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Smart Building Technologies - A Fidelity Company 1 day ago Be among the first 25 applicants Join to apply for the
Director of Digital Monitoring Center
role at
Smart Building Technologies - A Fidelity Company Smart Building Technologies (SBT) is seeking an experienced, forward-thinking
Director of Digital Monitoring
to lead the business operations of our Digital Monitoring Center (DMC).
Do you have the skills to fill this role Read the complete details below, and make your application today.
The DMC is a mission-critical facility that provides 24/7/365 remote monitoring and support for building automation and HVAC control systems across the Fidelity Building Services Group (FBSG) Partnership Network.
This onsite leadership position will drive strategic growth, operational excellence, and customer satisfaction across a suite of advanced digital services, ensuring our clients' buildings perform at peak efficiency.
What you will do:
Direct the day-to-day and strategic operations of the Digital Monitoring Center Lead, mentor, and scale a high-performing team of remote monitoring technicians and support staff Build and refine processes that enable efficient, proactive monitoring and client response Ensure service delivery across core offerings, including: Building Automation System (BAS) alarm monitoring, notifications, and remote troubleshooting Energy metering, benchmarking, and dashboard reporting Building analytics, fault detection, and diagnostics After-hours dispatching and emergency call response Collaborate with engineering, IT, and FBSG company leaders to integrate client systems into the monitoring center Drive continuous improvement and adoption of the latest building technologies and monitoring practices Track and report key performance indicators (KPIs) related to system performance, response times, and customer satisfaction Identify new growth opportunities, services, and technologies to expand DMC offerings
What we hope you bring to the table:
10+ years of experience in building automation, building systems, and/or energy management Experience with digital or remote monitoring, ideally within a Network Operations Center (NOC) or similar control center environment Proven leadership and team management skills with the ability to grow and scale a service operation Bachelor's degree in Business, Engineering, or related field (preferred) Strategic mindset with strong operational, technical, and customer-service orientation Familiarity with smart building platforms, HVAC systems, energy dashboards, and diagnostic tools Excellent communication skills and experience working across diverse stakeholder groups
Why you’ll love working with us:
Professional Development: Access to world-class continuous learning opportunities, workshops, and certifications. Career Advancement: Clear pathways for growth within the company, with mentorship from industry leaders. Generous PTO: Ample paid time off to relax, recharge, and explore your passions outside of work. Health & Well-being: Comprehensive Health Plans: Including medical, dental, and vision coverage. Tech Savvy: State-of-the-art tools and technology to help you work smarter, not harder. Competitive Salary: We offer a compensation package that reflects your skills and experience. Base Pay: $125k to $175k - Commensurate with experience. This range represents a general guideline; however, several factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. This position is eligible to receive additional compensation.
At the
SBT Digital Monitoring Center , our mission is to deliver proactive, around-the-clock monitoring and rapid response to optimize system performance, prevent downtime, and protect our clients' building investments.
As the leader in complete solutions for Building Automation Systems,
Smart Building Technologies , a Fidelity Building Services Group company, and part of the Fidelity Energy and Sustainability initiative, helps building engineers, building managers, and building owners operate efficiently throughout Maryland, Virginia, and Washington, D.C.
Our specialty is reinvigorating buildings with aged and outdated systems. For buildings with old systems, we provide the most comprehensive overhaul of inefficient systems in the industry. We do this by monitoring and correcting areas of the existing system that are losing heat and energy, before connecting all components to a central automated control mechanism to ensure the highest level of energy efficiency.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionMarketing and Sales IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Smart Building Technologies - A Fidelity Company by 2x Sign in to set job alerts for “Digital Director” roles.Senior Director, Marketing & Communications Rockville, MD $145,000.00-$150,000.00 6 days ago Rockville, MD $198,000.00-$257,000.00 2 days ago Director of Marketing - Clinical/Regulated Products *PC 38 Gaithersburg, MD $198,600.00-$268,700.00 4 days ago Regional Director of Sales And Marketing Frederick, MD $105,000.00-$115,000.00 3 weeks ago Director of Marketing, MDx North America Sandy Spring, MD $90,000.00-$120,000.00 3 months ago Associate Director, Regional Marketing, Infectious Disease NA Germantown, MD $140,000.00-$165,000.00 1 week ago Associate Director, Marketing CRM for FiosDirector of Marketing and Business Development Rockville, MD $175,000.00-$200,000.00 20 hours ago Senior Director, Channel and Alliances Strategy & Operations 1Director, Product Management, Partner Experience Gaithersburg, MD $167,772.00-$251,658.00 1 week ago Associate Director Regulatory Affairs Post Marketing Rockville, MD $60,000.00-$180,000.00 1 year ago Director of Product, Buyer Experience & StorefrontVice President, Head of Digital – Corporate Functions Ashburn, VA $260,000.00-$414,000.00 2 weeks ago Vice President, Head of Digital - Global Data Center Operations Ashburn, VA $260,000.00-$414,000.00 2 weeks ago Associate Director, Marketing Analytics, US Oncology Gaithersburg, MD $181,503.00-$272,255.00 22 hours ago Senior Manager, Supply Chain Digital TransformationAssistant Professor of Literacy Education Frederick, MD $54,000.00-$60,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director of Digital Monitoring Center
role at
Smart Building Technologies - A Fidelity Company 1 day ago Be among the first 25 applicants Join to apply for the
Director of Digital Monitoring Center
role at
Smart Building Technologies - A Fidelity Company Smart Building Technologies (SBT) is seeking an experienced, forward-thinking
Director of Digital Monitoring
to lead the business operations of our Digital Monitoring Center (DMC).
Do you have the skills to fill this role Read the complete details below, and make your application today.
The DMC is a mission-critical facility that provides 24/7/365 remote monitoring and support for building automation and HVAC control systems across the Fidelity Building Services Group (FBSG) Partnership Network.
This onsite leadership position will drive strategic growth, operational excellence, and customer satisfaction across a suite of advanced digital services, ensuring our clients' buildings perform at peak efficiency.
What you will do:
Direct the day-to-day and strategic operations of the Digital Monitoring Center Lead, mentor, and scale a high-performing team of remote monitoring technicians and support staff Build and refine processes that enable efficient, proactive monitoring and client response Ensure service delivery across core offerings, including: Building Automation System (BAS) alarm monitoring, notifications, and remote troubleshooting Energy metering, benchmarking, and dashboard reporting Building analytics, fault detection, and diagnostics After-hours dispatching and emergency call response Collaborate with engineering, IT, and FBSG company leaders to integrate client systems into the monitoring center Drive continuous improvement and adoption of the latest building technologies and monitoring practices Track and report key performance indicators (KPIs) related to system performance, response times, and customer satisfaction Identify new growth opportunities, services, and technologies to expand DMC offerings
What we hope you bring to the table:
10+ years of experience in building automation, building systems, and/or energy management Experience with digital or remote monitoring, ideally within a Network Operations Center (NOC) or similar control center environment Proven leadership and team management skills with the ability to grow and scale a service operation Bachelor's degree in Business, Engineering, or related field (preferred) Strategic mindset with strong operational, technical, and customer-service orientation Familiarity with smart building platforms, HVAC systems, energy dashboards, and diagnostic tools Excellent communication skills and experience working across diverse stakeholder groups
Why you’ll love working with us:
Professional Development: Access to world-class continuous learning opportunities, workshops, and certifications. Career Advancement: Clear pathways for growth within the company, with mentorship from industry leaders. Generous PTO: Ample paid time off to relax, recharge, and explore your passions outside of work. Health & Well-being: Comprehensive Health Plans: Including medical, dental, and vision coverage. Tech Savvy: State-of-the-art tools and technology to help you work smarter, not harder. Competitive Salary: We offer a compensation package that reflects your skills and experience. Base Pay: $125k to $175k - Commensurate with experience. This range represents a general guideline; however, several factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. This position is eligible to receive additional compensation.
At the
SBT Digital Monitoring Center , our mission is to deliver proactive, around-the-clock monitoring and rapid response to optimize system performance, prevent downtime, and protect our clients' building investments.
As the leader in complete solutions for Building Automation Systems,
Smart Building Technologies , a Fidelity Building Services Group company, and part of the Fidelity Energy and Sustainability initiative, helps building engineers, building managers, and building owners operate efficiently throughout Maryland, Virginia, and Washington, D.C.
Our specialty is reinvigorating buildings with aged and outdated systems. For buildings with old systems, we provide the most comprehensive overhaul of inefficient systems in the industry. We do this by monitoring and correcting areas of the existing system that are losing heat and energy, before connecting all components to a central automated control mechanism to ensure the highest level of energy efficiency.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionMarketing and Sales IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Smart Building Technologies - A Fidelity Company by 2x Sign in to set job alerts for “Digital Director” roles.Senior Director, Marketing & Communications Rockville, MD $145,000.00-$150,000.00 6 days ago Rockville, MD $198,000.00-$257,000.00 2 days ago Director of Marketing - Clinical/Regulated Products *PC 38 Gaithersburg, MD $198,600.00-$268,700.00 4 days ago Regional Director of Sales And Marketing Frederick, MD $105,000.00-$115,000.00 3 weeks ago Director of Marketing, MDx North America Sandy Spring, MD $90,000.00-$120,000.00 3 months ago Associate Director, Regional Marketing, Infectious Disease NA Germantown, MD $140,000.00-$165,000.00 1 week ago Associate Director, Marketing CRM for FiosDirector of Marketing and Business Development Rockville, MD $175,000.00-$200,000.00 20 hours ago Senior Director, Channel and Alliances Strategy & Operations 1Director, Product Management, Partner Experience Gaithersburg, MD $167,772.00-$251,658.00 1 week ago Associate Director Regulatory Affairs Post Marketing Rockville, MD $60,000.00-$180,000.00 1 year ago Director of Product, Buyer Experience & StorefrontVice President, Head of Digital – Corporate Functions Ashburn, VA $260,000.00-$414,000.00 2 weeks ago Vice President, Head of Digital - Global Data Center Operations Ashburn, VA $260,000.00-$414,000.00 2 weeks ago Associate Director, Marketing Analytics, US Oncology Gaithersburg, MD $181,503.00-$272,255.00 22 hours ago Senior Manager, Supply Chain Digital TransformationAssistant Professor of Literacy Education Frederick, MD $54,000.00-$60,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr