SoftBank Robotics America
Associate Director, Robot Management
SoftBank Robotics America - Boston, Massachusetts, us, 02298
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Associate Director, Robot Management
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SoftBank Robotics America . SoftBank Robotics America, a SoftBank company and a global leader in workforce automation, is seeking an
Associate Director, Robot Management
to join our rapidly growing Americas team that is shaping the future through artificial intelligence and robotics. The ideal candidate understands that robotics is the next significant technological shift—comparable to the introduction of the smartphone—and wants to be part of this movement, helping clients transform their business processes and teams through innovative solutions. The Fleet team at SoftBank Robotics focuses on ensuring successful product launches, sales, fulfillment, and post-sale service and operations for our portfolio. The team includes Customer Care, Deployment, Repair, Logistics, and Order Operations. Reporting to the VP of Robot & Fleet Management, the candidate will be entrepreneurial, comfortable navigating a rapidly evolving market, and capable of determining the best service and support strategies for the deployed fleet of robots. The role requires a detail-oriented, passionate, self-starting individual who thrives in a dynamic, start-up-like environment. Energy, curiosity, and a hands-on approach are essential. You should be a quick learner, an excellent communicator, and a persistent problem-solver committed to meeting ambitious goals through teamwork. Role Overview
Leading fleet-related product launch and post-launch projects, including ECN, rework, retrofit, and repair quality management Overseeing the Boston repair team and supporting the Repair Manager directly Identifying ticketing and repair trends, collaborating with Customer Success, Product, and OEM teams to develop long-term resolutions to enhance customer experience Managing failure rate and robot uptime metrics, implementing solutions to maximize customer ROI Overseeing external repair teams, onsite service planning, and local service needs Serving as the escalation point for hardware issues within daily operations scope, working closely with the Product team for resolution Managing OEM escalations and daily communications regarding repair and service topics Creating and maintaining repair and service documentation and processes Ensuring the quality and condition of all fleet hardware Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Product Management Industry
Automation Machinery Manufacturing Referrals can double your chances of interviewing at SoftBank Robotics America.
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Associate Director, Robot Management
role at
SoftBank Robotics America . SoftBank Robotics America, a SoftBank company and a global leader in workforce automation, is seeking an
Associate Director, Robot Management
to join our rapidly growing Americas team that is shaping the future through artificial intelligence and robotics. The ideal candidate understands that robotics is the next significant technological shift—comparable to the introduction of the smartphone—and wants to be part of this movement, helping clients transform their business processes and teams through innovative solutions. The Fleet team at SoftBank Robotics focuses on ensuring successful product launches, sales, fulfillment, and post-sale service and operations for our portfolio. The team includes Customer Care, Deployment, Repair, Logistics, and Order Operations. Reporting to the VP of Robot & Fleet Management, the candidate will be entrepreneurial, comfortable navigating a rapidly evolving market, and capable of determining the best service and support strategies for the deployed fleet of robots. The role requires a detail-oriented, passionate, self-starting individual who thrives in a dynamic, start-up-like environment. Energy, curiosity, and a hands-on approach are essential. You should be a quick learner, an excellent communicator, and a persistent problem-solver committed to meeting ambitious goals through teamwork. Role Overview
Leading fleet-related product launch and post-launch projects, including ECN, rework, retrofit, and repair quality management Overseeing the Boston repair team and supporting the Repair Manager directly Identifying ticketing and repair trends, collaborating with Customer Success, Product, and OEM teams to develop long-term resolutions to enhance customer experience Managing failure rate and robot uptime metrics, implementing solutions to maximize customer ROI Overseeing external repair teams, onsite service planning, and local service needs Serving as the escalation point for hardware issues within daily operations scope, working closely with the Product team for resolution Managing OEM escalations and daily communications regarding repair and service topics Creating and maintaining repair and service documentation and processes Ensuring the quality and condition of all fleet hardware Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Product Management Industry
Automation Machinery Manufacturing Referrals can double your chances of interviewing at SoftBank Robotics America.
#J-18808-Ljbffr