Ascendion
Associate Help Desk Support Analyst
Ascendion - Basking Ridge, New Jersey, us, 07920
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Overview
Job Title:
Associate Help Desk Support Analyst Location:
Basking Ridge, NJ (Onsite 5 Days/Week) Company:
Ascendion Job Type:
Full-Time About Ascendion: At Ascendion, we focus on creating transformative technology solutions for our clients. Our team is passionate about innovation, reliability, and customer-focused IT services. We are currently seeking an Associate Help Desk Support Analyst to join our team onsite in Basking Ridge, NJ. Job Summary: The Associate Help Desk Support Analyst will be responsible for providing first-line support for laptop hardware and software issues. This includes troubleshooting, configuring, and reimaging laptops, as well as resolving sound and connectivity problems. The ideal candidate will have experience supporting both Windows and macOS environments and will be comfortable providing both remote and onsite support. Key Responsibilities: Troubleshoot and resolve laptop hardware and software issues. Configure and reimage laptops as needed. Diagnose and fix sound-related problems on devices. Provide both remote and in-person technical support to users. Work with ticketing systems to document and track support requests. Ensure timely and professional communication with end-users. Collaborate with other IT staff to maintain high support standards. Qualifications: Required: Must be able to work onsite in Basking Ridge, NJ 5 days a week. 23 years of experience in technical support or IT help desk roles. Basic technical knowledge of both Windows and macOS operating systems. Experience configuring and reimaging laptops. Experience with password reset. Familiarity with Microsoft Outlook and general Office 365 applications. Understanding of IT support principles and troubleshooting practices. Awareness of common ticketing systems (e.g., ServiceNow, Jira). Strong verbal and written communication skills. High School Diploma required. Preferred: Bachelors degree in Information Technology, Computer Science, or a related field. Industry certifications (e.g., CompTIA A+, Microsoft Certified). Why Join Ascendion? Competitive salary and benefits Growth and learning opportunities Supportive and collaborative team environment Apply today to be part of a forward-thinking IT team at Ascendion! Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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Associate Help Desk Support Analyst Location:
Basking Ridge, NJ (Onsite 5 Days/Week) Company:
Ascendion Job Type:
Full-Time About Ascendion: At Ascendion, we focus on creating transformative technology solutions for our clients. Our team is passionate about innovation, reliability, and customer-focused IT services. We are currently seeking an Associate Help Desk Support Analyst to join our team onsite in Basking Ridge, NJ. Job Summary: The Associate Help Desk Support Analyst will be responsible for providing first-line support for laptop hardware and software issues. This includes troubleshooting, configuring, and reimaging laptops, as well as resolving sound and connectivity problems. The ideal candidate will have experience supporting both Windows and macOS environments and will be comfortable providing both remote and onsite support. Key Responsibilities: Troubleshoot and resolve laptop hardware and software issues. Configure and reimage laptops as needed. Diagnose and fix sound-related problems on devices. Provide both remote and in-person technical support to users. Work with ticketing systems to document and track support requests. Ensure timely and professional communication with end-users. Collaborate with other IT staff to maintain high support standards. Qualifications: Required: Must be able to work onsite in Basking Ridge, NJ 5 days a week. 23 years of experience in technical support or IT help desk roles. Basic technical knowledge of both Windows and macOS operating systems. Experience configuring and reimaging laptops. Experience with password reset. Familiarity with Microsoft Outlook and general Office 365 applications. Understanding of IT support principles and troubleshooting practices. Awareness of common ticketing systems (e.g., ServiceNow, Jira). Strong verbal and written communication skills. High School Diploma required. Preferred: Bachelors degree in Information Technology, Computer Science, or a related field. Industry certifications (e.g., CompTIA A+, Microsoft Certified). Why Join Ascendion? Competitive salary and benefits Growth and learning opportunities Supportive and collaborative team environment Apply today to be part of a forward-thinking IT team at Ascendion! Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Internet and IT Services and IT Consulting Referrals increase your chances of interviewing at Ascendion by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Student loan assistance Tuition assistance Get notified about new Help Desk Analyst jobs in
Basking Ridge, NJ . New Brunswick, NJ $24.00-$27.00 1 week ago Morris Plains, NJ $50,000.00-$60,000.00 2 weeks ago Elizabeth, NJ $50,000.00-$60,000.00 2 days ago IT Service Desk Analyst II (On-site) - Dayton, NJ
South Brunswick, NJ $26.44-$31.25 1 month ago Mobile Device Support Specialist / Technical Support / Asset Management
Whippany, NJ $152,859.00-$168,145.00 1 month ago Somerset, NJ $75,000.00-$85,000.00 14 hours ago Somerset, NJ $75,000.00-$85,000.00 19 hours ago Infrastructure Application Support Analyst
Cardiology Technical Support Analyst - National Remote
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UNIX Application/Production Support Analyst (w/ AWS)
Iselin, NJ $150,000.00-$170,000.00 1 week ago Technical Support Specialist (TSS) FLEXO, NMW (BFL Product Line)
Cranford, NJ $95,000.00-$125,000.00 1 week ago IT Defense Cybersecurity Analyst III - Digital Technology Services
Identity and Access Management Analyst I - Digital Technology Services
Bridgewater, NJ $110,000.00-$116,000.00 4 days ago Warren, NJ $88,000.00-$150,000.00 2 weeks ago Edison, NJ $70,000.00-$95,000.00 11 months ago Morristown, NJ $147,000.00-$212,333.33 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr