Pacific Service Credit Union
Human Resources Generalist
Pacific Service Credit Union - Concord, California, us, 94527
Work at Pacific Service Credit Union
Overview
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Overview
Join to apply for the
Human Resources Generalist
role at
Pacific Service Credit Union 2 days ago Be among the first 25 applicants Join to apply for the
Human Resources Generalist
role at
Pacific Service Credit Union Get AI-powered advice on this job and more exclusive features. Pacific Service Credit Union provided pay range
This range is provided by Pacific Service Credit Union. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$37.55/hr - $49.27/hr Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
Whats in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe its important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, well invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.
About
ABOUT THIS ROLE:
At Pacific Service Credit Union, we uphold trustworthy practices, deliver innovative solutions, and provide exceptional support to our internal teams. Every employee contributes to operational excellence, efficiency, and compliance, driving our success and member financial well-being.
The Human Resources Generalist plays a vital role in supporting key functions within the Human Resources and Administration team, with a primary focus on employee relations, leave of absence (LOA) administration, benefits, and compliance. This position also contributes to recruitment and onboarding efforts, to ensuring a positive employee experience. The ideal candidate brings strong analytical skills, sound judgment, and the ability to interpret and integrate information from multiple sources to offer well informed guidance to any level of management including the c-suite. A strategic mindset, keen attention to detail, and a collaborative approach is essential for success in both daily operations and broader HR initiatives.
This individual leads by example, demonstrates our credit unions core values, and fosters a culture of teamwork and trust-all while upholding the highest standard of confidentiality and professionalism.
Essential Job Functions
Serve as a point of contact and trusted resource for employee questions, concerns, and policy interpretation. Draft, update, and interpret HR policies and procedures in a clear, confident manner to ensure alignment with legal standards and organizational culture. Promote a respectful, service-focused workplace aligned with the credit unions values. Partner with all levels of management to support employee engagement, conflict resolution, and corrective action. Ensure HR practices follow federal, state, and local employment laws, credit union regulations, and internal policies advising management as needed. Assist with audits, maintain required postings, compile statistical reports, and generate regulatory reporting as needed. (e.g., EEO-1, Pay Data Reporting, audits). Support day-to-day benefits programs including health, dental, retirement, and wellness offerings, including new hire enrollments, life events, and open enrollment, while working closely with benefits broker and carriers to ensure seamless service. Administer and manage LOA and accommodation processes, in compliance with FMLA, CFRA, ADA, and internal policies. Partner in benefits compliance, including ACA, COBRA, and HIPAA. Collaborate and provide support to the AVP, Human Resources and SVP, Chief Administrative Officer for resolution of HR issues, implementation of departmental and organization-wide projects, and initiatives. Manage workers compensation claims and partner with the Risk Management department on workplace violence prevention and safety initiatives. Collaborate with the Facilities Department to support the Injury and Illness Prevention Program (IIPP) and broader employee safety efforts. Assist in administering the performance management cycles, including goal tracking, review reminders, and documentation support. Support management in delivering timely and meaningful feedback to employees. Manage the full-cycle recruitment and selection process for entry-level to leadership roles. Partner with hiring managers to develop effective recruiting strategies and deliver a positive candidate experience. Assist with salary surveys to help establish pay practices that support our compensation philosophy, recruitment and retention efforts, and position the credit union as an employer of choice. Maintain and update employee data in HRIS (ADP); ensuring accuracy and confidentiality. Generate reports and dashboards to support workforce planning, compliance, and leadership decision-making. Deliver engaging and effective training sessions on HR-related training sessions such as new hire orientation, benefits onboarding, workplace conduct, safety and/or credit union policies. Serve as back up to Human Resources Coordinator, Human Resources Manager and other department employees as needed. Act as primary administrator for the S.A.F.E. Act program. Maintain regular and reliable attendance, including punctuality, which are essential to achieving organizational excellence. Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.
Supporting Functions
Performs special projects and other responsibilities as assigned.
Competencies
The following competencies are essential for success in this role:
Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice
These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.
Education
REQUIRED MINIMUM QUALIFICATIONS:
Bachelors degree in Human Resources or other related discipline required.
Experience
4 6 years of progressive experience required in human resources, including benefits and leave administration, performance management, employee relations and recruitment. In depth knowledge of Human Resources laws, principles and practices related to compliance of federal, state and local laws and regulations required. Extensive knowledge of federal and California employment laws, including wage and hour regulations, to ensure compliant HR practices. Minimum four years experience with recruiting experience in a full life-cycle environment including managing multiple roles simultaneously including senior management to executive required. High level of professionalism, discretion, and emotional intelligence when handling sensitive matters. Clear, concise oral and written communicator and project management skills required. This position requires a self-starter who can work both independently and within teams with excellent organizational abilities, strong interpersonal skills, and enjoys working at a fast pace and in a varying environment; with the ability to manage competing priorities. Must have ability to exercise independent judgement and act on decisions on a daily basis. Strong attention to detail, analytical, critical thinking, and problem-solving skills; able to assess complex issues and provide practical, scalable recommendations. Ability to interact and work with all levels of the credit union employees including, entry-level and senior executives, while remaining professional and maintaining confidentiality is essential. Proactively identify opportunities to streamline workflows and recommend process improvements to enhance efficiency and effectiveness. Proficiency in computer programs, (i.e., Microsoft Office, HRIS and ATS software; preferably ADP).
Preferred Qualifications
PHR or SHRM-CP certification highly desired. Experience working with mid-to-large employers a plus.
Other Information
Hours Required:
A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m. Ability to fluctuate hours moderately accommodating business needs as they arise. This position is non-exempt. This position is eligible for the credit union's telecommute policy.
Travel Requirements:
Less than 10% local travel required, occasional visits to Fresno area.
Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Human Resources Industries
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Human Resources Generalist
role at
Pacific Service Credit Union 2 days ago Be among the first 25 applicants Join to apply for the
Human Resources Generalist
role at
Pacific Service Credit Union Get AI-powered advice on this job and more exclusive features. Pacific Service Credit Union provided pay range
This range is provided by Pacific Service Credit Union. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$37.55/hr - $49.27/hr Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
Whats in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe its important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, well invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.
About
ABOUT THIS ROLE:
At Pacific Service Credit Union, we uphold trustworthy practices, deliver innovative solutions, and provide exceptional support to our internal teams. Every employee contributes to operational excellence, efficiency, and compliance, driving our success and member financial well-being.
The Human Resources Generalist plays a vital role in supporting key functions within the Human Resources and Administration team, with a primary focus on employee relations, leave of absence (LOA) administration, benefits, and compliance. This position also contributes to recruitment and onboarding efforts, to ensuring a positive employee experience. The ideal candidate brings strong analytical skills, sound judgment, and the ability to interpret and integrate information from multiple sources to offer well informed guidance to any level of management including the c-suite. A strategic mindset, keen attention to detail, and a collaborative approach is essential for success in both daily operations and broader HR initiatives.
This individual leads by example, demonstrates our credit unions core values, and fosters a culture of teamwork and trust-all while upholding the highest standard of confidentiality and professionalism.
Essential Job Functions
Serve as a point of contact and trusted resource for employee questions, concerns, and policy interpretation. Draft, update, and interpret HR policies and procedures in a clear, confident manner to ensure alignment with legal standards and organizational culture. Promote a respectful, service-focused workplace aligned with the credit unions values. Partner with all levels of management to support employee engagement, conflict resolution, and corrective action. Ensure HR practices follow federal, state, and local employment laws, credit union regulations, and internal policies advising management as needed. Assist with audits, maintain required postings, compile statistical reports, and generate regulatory reporting as needed. (e.g., EEO-1, Pay Data Reporting, audits). Support day-to-day benefits programs including health, dental, retirement, and wellness offerings, including new hire enrollments, life events, and open enrollment, while working closely with benefits broker and carriers to ensure seamless service. Administer and manage LOA and accommodation processes, in compliance with FMLA, CFRA, ADA, and internal policies. Partner in benefits compliance, including ACA, COBRA, and HIPAA. Collaborate and provide support to the AVP, Human Resources and SVP, Chief Administrative Officer for resolution of HR issues, implementation of departmental and organization-wide projects, and initiatives. Manage workers compensation claims and partner with the Risk Management department on workplace violence prevention and safety initiatives. Collaborate with the Facilities Department to support the Injury and Illness Prevention Program (IIPP) and broader employee safety efforts. Assist in administering the performance management cycles, including goal tracking, review reminders, and documentation support. Support management in delivering timely and meaningful feedback to employees. Manage the full-cycle recruitment and selection process for entry-level to leadership roles. Partner with hiring managers to develop effective recruiting strategies and deliver a positive candidate experience. Assist with salary surveys to help establish pay practices that support our compensation philosophy, recruitment and retention efforts, and position the credit union as an employer of choice. Maintain and update employee data in HRIS (ADP); ensuring accuracy and confidentiality. Generate reports and dashboards to support workforce planning, compliance, and leadership decision-making. Deliver engaging and effective training sessions on HR-related training sessions such as new hire orientation, benefits onboarding, workplace conduct, safety and/or credit union policies. Serve as back up to Human Resources Coordinator, Human Resources Manager and other department employees as needed. Act as primary administrator for the S.A.F.E. Act program. Maintain regular and reliable attendance, including punctuality, which are essential to achieving organizational excellence. Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.
Supporting Functions
Performs special projects and other responsibilities as assigned.
Competencies
The following competencies are essential for success in this role:
Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice
These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.
Education
REQUIRED MINIMUM QUALIFICATIONS:
Bachelors degree in Human Resources or other related discipline required.
Experience
4 6 years of progressive experience required in human resources, including benefits and leave administration, performance management, employee relations and recruitment. In depth knowledge of Human Resources laws, principles and practices related to compliance of federal, state and local laws and regulations required. Extensive knowledge of federal and California employment laws, including wage and hour regulations, to ensure compliant HR practices. Minimum four years experience with recruiting experience in a full life-cycle environment including managing multiple roles simultaneously including senior management to executive required. High level of professionalism, discretion, and emotional intelligence when handling sensitive matters. Clear, concise oral and written communicator and project management skills required. This position requires a self-starter who can work both independently and within teams with excellent organizational abilities, strong interpersonal skills, and enjoys working at a fast pace and in a varying environment; with the ability to manage competing priorities. Must have ability to exercise independent judgement and act on decisions on a daily basis. Strong attention to detail, analytical, critical thinking, and problem-solving skills; able to assess complex issues and provide practical, scalable recommendations. Ability to interact and work with all levels of the credit union employees including, entry-level and senior executives, while remaining professional and maintaining confidentiality is essential. Proactively identify opportunities to streamline workflows and recommend process improvements to enhance efficiency and effectiveness. Proficiency in computer programs, (i.e., Microsoft Office, HRIS and ATS software; preferably ADP).
Preferred Qualifications
PHR or SHRM-CP certification highly desired. Experience working with mid-to-large employers a plus.
Other Information
Hours Required:
A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m. Ability to fluctuate hours moderately accommodating business needs as they arise. This position is non-exempt. This position is eligible for the credit union's telecommute policy.
Travel Requirements:
Less than 10% local travel required, occasional visits to Fresno area.
Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Human Resources Industries
Banking Referrals increase your chances of interviewing at Pacific Service Credit Union by 2x Get notified about new Human Resources Generalist jobs in
Concord, CA . Concord, CA $73,000.00-$75,000.00 4 days ago San Ramon, CA $82,800.00-$124,200.00 1 week ago San Ramon, CA $92,600.00-$138,800.00 1 week ago San Leandro, CA $72,815.00-$91,018.00 2 weeks ago San Francisco, CA $170,100.00-$246,750.00 2 weeks ago Oakland, CA $95,000.00-$120,000.00 2 months ago Hayward, CA $200,000.00-$220,000.00 3 weeks ago Human Resources Generalist 3 (7596U), Facilities Services - #79925
Sr. Mgr, Employee Relations, Employee Experience and Relations
Alameda, CA $146,700.00-$293,300.00 3 weeks ago Lafayette, CA $80,000.00-$100,000.00 2 weeks ago Oakland, CA $100,000.00-$130,000.00 2 days ago Concord, CA $127,000.00-$150,000.00 2 weeks ago Oakland, CA $99,000.00-$151,800.00 2 weeks ago Oakland, CA $100,000.00-$120,000.00 2 months ago Oakland, CA $98,031.60-$105,607.87 2 weeks ago San Francisco, CA $67,500.00-$117,001.00 7 hours ago Human Resources Manager - Employee Relations
San Leandro, CA $126,600.00-$211,000.00 16 hours ago Richmond, CA $75,000.00-$90,000.00 2 days ago San Francisco, CA $95,000.00-$120,000.00 2 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr