ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC
Associate Production Support Analyst- 11am-8pm PST
ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC - New York, New York, us, 10261
Work at ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC
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Overview
Associate Production Support Analyst- 11am-8pm PST
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Associate Production Support Analyst- 11am-8pm PST
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Associate Production Support Analyst- 11am-8pm PST
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ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Production Support Analyst Associate works in a production environment that specifically deals with sales related transactions. This position functions as a key contact supporting internal clients and is responsible for providing exceptional customer and Salesforce support.
Job Description
Ensures exceptional customer service for our customers Interfaces with customers to resolve 1st and 2nd tier customer support calls/queries/problems. Maintains Salesforce Service Tickets and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department. Receives and makes phone call as needed to provide the support needed/requested by customer Examines customer problems and provides accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary. Investigates, coordinates and tracks a wide range of customer issues and problems. Responds to customer requests within the required SLA; provides follow up when needed Analyzes, researches and gathers customer requirements to provide solutions. Maintains a current knowledge of relevant products (software and hardware) and support policies to provide accurate solutions to customers. Multiple platforms used for communication – Salesforce, Outlook, Microsoft Teams May perform additional duties relating to specific First American applications as assigned. May train / provide guidance to less experienced team members.
Knowledge And Skills/Technology Used
Comprehensive knowledge of sales transactions and client operating systems. Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams) Familiarity with supported production support software, environments, and methodology Salesforce experience is preferred Excellent communication, problem solving skills and telephone etiquette. Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner. Ability to organize multiple tasks simultaneously and streamline workflow management. Detail oriented, error intolerant environment
Typical Education
High School diploma or equivalent AA/AS degree preferred.
Typical Range Of Experience
2+ years of escrow related work 2+ years customer service-related work
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC by 2x Get notified about new Production Support Analyst jobs in
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Join to apply for the
Associate Production Support Analyst- 11am-8pm PST
role at
ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC Continue with Google Continue with Google Associate Production Support Analyst- 11am-8pm PST
2 days ago Be among the first 25 applicants Join to apply for the
Associate Production Support Analyst- 11am-8pm PST
role at
ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Production Support Analyst Associate works in a production environment that specifically deals with sales related transactions. This position functions as a key contact supporting internal clients and is responsible for providing exceptional customer and Salesforce support.
Job Description
Ensures exceptional customer service for our customers Interfaces with customers to resolve 1st and 2nd tier customer support calls/queries/problems. Maintains Salesforce Service Tickets and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department. Receives and makes phone call as needed to provide the support needed/requested by customer Examines customer problems and provides accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary. Investigates, coordinates and tracks a wide range of customer issues and problems. Responds to customer requests within the required SLA; provides follow up when needed Analyzes, researches and gathers customer requirements to provide solutions. Maintains a current knowledge of relevant products (software and hardware) and support policies to provide accurate solutions to customers. Multiple platforms used for communication – Salesforce, Outlook, Microsoft Teams May perform additional duties relating to specific First American applications as assigned. May train / provide guidance to less experienced team members.
Knowledge And Skills/Technology Used
Comprehensive knowledge of sales transactions and client operating systems. Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams) Familiarity with supported production support software, environments, and methodology Salesforce experience is preferred Excellent communication, problem solving skills and telephone etiquette. Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner. Ability to organize multiple tasks simultaneously and streamline workflow management. Detail oriented, error intolerant environment
Typical Education
High School diploma or equivalent AA/AS degree preferred.
Typical Range Of Experience
2+ years of escrow related work 2+ years customer service-related work
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC by 2x Get notified about new Production Support Analyst jobs in
New York, United States . New York, NY $120,000 - $150,000 1 week ago Production Support Analyst at NYC 10036, - Local to NY Hybrid - Long Term Contract - W2 Role
Edmeston, NY $51,844.00 - $80,625.00 1 week ago Application Support Analyst - C11 - New York
New York, NY $86,330.00 - $120,470.00 1 week ago New York, United States $150,000.00 - $170,000.00 3 weeks ago New York, NY $150,000.00 - $170,000.00 3 weeks ago New York, United States $100,000.00 - $140,000.00 5 days ago Application Support Analyst - Marex Solutions
New York, United States $100,000.00 - $140,000.00 5 days ago Garden City, NY $50,000.00 - $60,000.00 1 month ago New York, NY $90,000.00 - $110,000.00 3 weeks ago Reference Data Technical Business Analyst
Albany, NY $80,000.00 - $120,000.00 1 month ago mthree, Production Support Analyst - Application via WayUp
Application Support - Equities Middle Office
New York, NY $115,000.00 - $160,000.00 2 weeks ago Trading Desk Application Support Specialist
New York, NY $89,000.00 - $146,000.00 1 week ago New York, NY $105,000 - $150,000 2 weeks ago Equities Electronic Application Support Lead Analyst, VP
New York, NY $142,320 - $213,480 2 weeks ago Associate, Production Analytical Support
New York, NY $100,000 - $120,000 2 weeks ago Senior Specialist. Delivery Production Support
Applications Analyst II (Radiology IT Support) - Digital and Technology Partners - Onsite/Hybrid
New York, NY $82,000 - $123,000 3 weeks ago Production Support -1st Shift (6:00am - 2:30pm)) - Line 7
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr