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Join BWH Hotels - Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose:

As an Associate Program Manager on the Rewards Marketing team, you will support our loyalty program, Best Western Rewards (BWR), by ensuring that our properties have the necessary resources and training to meet their enrollment goals, take care of elite members and understand the multiple facets of the program. Based in Phoenix and reporting into the Senior Manager of Rewards Property Support, this role is a key contributor to the success of our loyalty program. The ideal candidate will have experience in hospitality operations, marketing and customer service.

Essential Job Responsibilities:

Property Support Create and execute Incentive programs Create and maintain Innsider (front line staff) onboarding and training programs Maintain lists and outreach to onboarding General Managers Create curated lists and ensure correct awarding of BWR points for:

Incentive programs Webinar/Meeting attendees

Create and maintain online learning application Attend internal support meetings in collaboration with other supporting teams Update processes, links, and information on hotelier facing websites regarding the program. Maintain content library for all online information and training/reference resources Manage the team email inbox, ensuring timely responses to member inquiries and providing necessary reference materials and future training resources. Research new programs and ideas to enhance BWR engagement. Draft copy for company newsletters, property informational announcements Maintain accurate information in Salesforce regarding tasks and BWR ambassador program Promotion Support

Create presentations and participate in webinars Prepare follow-up emails, webinar recording and resources for sending to registrants with 48 hours Create copy and assets for property to aid in promotion success Update copy and resources for internal and external websites Coordinate with internal partners to ensure proper execution of promotion materials and information Provide ongoing support to properties during promotional periods Training

Assist in updating and developing ongoing content for Best Western Rewards webinars and seasonal promotions. Aid in the development of consequence training for the Threshold Goal program, monitor progress, deliver training, and provide ongoing follow-up for individuals not meeting goals post-training. Create and coordinate training/presentation for internal team training on Best Western Rewards program details, policies and/or changes. Provide training program support, including:

General Manager training Voting Member/Owner training Online self-guided training Property front-line staff onboarding

Education and Experience:

Bachelor's Degree in Business Administration, Marketing, Advertising, Communications, or a related field, or an equivalent combination of education and experience. Superior customer service skills. 2 to 5 years of related experience in marketing or the hospitality industry. Required Knowledge and Skills:

Ability to think strategically and work both independently and collaboratively in a team-oriented environment. Excellent verbal and written communication skills. Strong project management skills, with the ability to balance multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite, QuickSight, Adobe and Salesforce. Strong presentation skills Strong digital creative development skills with attention to detail and best practices for execution. Work Schedule:

This is a hybrid position, requiring an onsite presence approximately two (2) days per week at our Headquarters location (6201 N 24th Parkway | Phoenix | AZ | 85016). Working hours are Monday through Friday, 8am to 5pm (Arizona Time).

This position is not eligible for immigration sponsorship.

Benefits Summary

for Full-Time Employees

• Medical/Dental/Vision available day one

• Vacation/Sick- accruals start day one

• Paid company holidays and personal holidays to celebrate what's important to you

• 401K - company contribution and match (U.S.)

• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)

• Employee discounts/hotel discounts

• Free financial and health wellness programs

• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company's equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.