Nexthink
Senior SRE - West
Nexthink - Phoenix, Arizona, United States, 85003
Work at Nexthink
Overview
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Overview
Company Description
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
Nexthink is looking for a
Site Reliability Engineer
who is passionate about building and running a high-performance cloud platform and enabling best-in-class site reliability and operations practices. This role will support US-based operations generally, but will in addition focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP Moderate offering. The candidate will implement modern, cloud-native SRE processes and the management and operations for Nexthink’s multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.
This role involves working closely with cross-functional teams to integrate reliability and security into our systems, ensuring they meet federal security standards. The ideal candidate will have extensive experience in both software engineering and systems administration, with a strong understanding of FedRAMP concepts, requirements and security practices.
Infrastructure Management:
Oversee the design, deployment, and management of scalable and secure cloud infrastructure. Drive automation of infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools.
Monitoring and Performance:
Develop and maintain comprehensive monitoring, logging, and alerting systems to ensure high availability and performance. Lead efforts in performance tuning and optimization for applications and infrastructure.
S
ecurity and Compliance:
Ensure implementation and maintenance of security controls and best practices to achieve FedRAMP compliance. Conduct and oversee regular security assessments, vulnerability scans, and penetration testing. Collaborate with the compliance team to prepare for and respond to FedRAMP audits.
Incident Management:
Lead incident management efforts, ensuring rapid resolution and thorough root cause analysis. Develop and implement strategies for improving incident response and minimizing downtime.
Collaboration and Communication:
Work closely with development, operations, and security teams to integrate reliability and security into the software development lifecycle. Communicate effectively with stakeholders, providing regular updates on system performance, reliability, and compliance status.
Qualifications
Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience). 5+ years of experience in site reliability engineering, DevOps, or a related role. Proficiency in cloud platforms (AWS, Azure, GCP) and cloud-native services. Strong scripting and programming skills (Python, Bash, Go, or similar). Experience with Infrastructure as Code (IaC) tools such as Terraform, CrossPlane, CloudFormation, or Ansible. Knowledge of containerization and orchestration (Docker, Kubernetes). Familiarity with CI/CD pipelines and tools (Jenkins, GitLab, GitHub, etc.). In-depth knowledge of FedRAMP requirements and best practices. Experience with security tools and practices (SIEM, IDS/IPS, firewalls). Understanding of network security, encryption, and secure software development practices. Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Ability to work independently and as part of a team in a fast-paced environment. Ability to collaborate with and foster effective communication with engineering and SRE teams in EU and India timezones.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with
100% covered company benefits
that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesIT Services and IT Consulting and Software Development Referrals increase your chances of interviewing at Nexthink by 2x Get notified about new Senior Site Reliability Engineer jobs in
Phoenix, AZ . Phoenix, AZ $150,000.00-$260,000.00 1 week ago Senior Site Reliability / Gitops EngineerRemote Senior Software Developer - Fintech Phoenix, AZ $140,000.00-$180,000.00 23 hours ago Phoenix, AZ $80,000.00-$140,000.00 4 hours ago Phoenix, AZ $130,000.00-$260,000.00 1 week ago Senior Software Engineer- (FULL STACK)- Hybrid Phoenix, AZ $80,000.00-$140,000.00 4 hours ago Senior Software Engineer, Backend (ML Platform)Senior Software Engineer (Experimentation Platform)Principal Software Engineer, Infrastructure Platform EngineeringStaff Software Engineer - SRE, Backend (Reliability Engineering)Senior Software Engineer (Online Storage)Senior Software Engineer - Digital WorkplaceSenior Software Engineer, Backend (Streaming)Senior Software Engineer, Backend (Batch Infrastructure) Greater Phoenix Area $147,500.00-$195,000.00 2 weeks ago Senior Software Engineer (Identity Decisioning)Senior Software Engineer, Backend (OpenLoop BNPL)Senior Software Engineer - packaging - optimize Ubuntu ServerSenior Software Engineer - packaging - optimize Ubuntu ServerSenior Software Engineer - packaging - optimize Ubuntu ServerSoftware Engineer - Cross-platform C++ - MultipassPega Senior Software Engineer (LSA) - REMOTEStaff Software Engineer - DevEx Platform Greater Phoenix Area $172,500.00-$227,500.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
Nexthink is looking for a
Site Reliability Engineer
who is passionate about building and running a high-performance cloud platform and enabling best-in-class site reliability and operations practices. This role will support US-based operations generally, but will in addition focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP Moderate offering. The candidate will implement modern, cloud-native SRE processes and the management and operations for Nexthink’s multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.
This role involves working closely with cross-functional teams to integrate reliability and security into our systems, ensuring they meet federal security standards. The ideal candidate will have extensive experience in both software engineering and systems administration, with a strong understanding of FedRAMP concepts, requirements and security practices.
Infrastructure Management:
Oversee the design, deployment, and management of scalable and secure cloud infrastructure. Drive automation of infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools.
Monitoring and Performance:
Develop and maintain comprehensive monitoring, logging, and alerting systems to ensure high availability and performance. Lead efforts in performance tuning and optimization for applications and infrastructure.
S
ecurity and Compliance:
Ensure implementation and maintenance of security controls and best practices to achieve FedRAMP compliance. Conduct and oversee regular security assessments, vulnerability scans, and penetration testing. Collaborate with the compliance team to prepare for and respond to FedRAMP audits.
Incident Management:
Lead incident management efforts, ensuring rapid resolution and thorough root cause analysis. Develop and implement strategies for improving incident response and minimizing downtime.
Collaboration and Communication:
Work closely with development, operations, and security teams to integrate reliability and security into the software development lifecycle. Communicate effectively with stakeholders, providing regular updates on system performance, reliability, and compliance status.
Qualifications
Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience). 5+ years of experience in site reliability engineering, DevOps, or a related role. Proficiency in cloud platforms (AWS, Azure, GCP) and cloud-native services. Strong scripting and programming skills (Python, Bash, Go, or similar). Experience with Infrastructure as Code (IaC) tools such as Terraform, CrossPlane, CloudFormation, or Ansible. Knowledge of containerization and orchestration (Docker, Kubernetes). Familiarity with CI/CD pipelines and tools (Jenkins, GitLab, GitHub, etc.). In-depth knowledge of FedRAMP requirements and best practices. Experience with security tools and practices (SIEM, IDS/IPS, firewalls). Understanding of network security, encryption, and secure software development practices. Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Ability to work independently and as part of a team in a fast-paced environment. Ability to collaborate with and foster effective communication with engineering and SRE teams in EU and India timezones.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with
100% covered company benefits
that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesIT Services and IT Consulting and Software Development Referrals increase your chances of interviewing at Nexthink by 2x Get notified about new Senior Site Reliability Engineer jobs in
Phoenix, AZ . Phoenix, AZ $150,000.00-$260,000.00 1 week ago Senior Site Reliability / Gitops EngineerRemote Senior Software Developer - Fintech Phoenix, AZ $140,000.00-$180,000.00 23 hours ago Phoenix, AZ $80,000.00-$140,000.00 4 hours ago Phoenix, AZ $130,000.00-$260,000.00 1 week ago Senior Software Engineer- (FULL STACK)- Hybrid Phoenix, AZ $80,000.00-$140,000.00 4 hours ago Senior Software Engineer, Backend (ML Platform)Senior Software Engineer (Experimentation Platform)Principal Software Engineer, Infrastructure Platform EngineeringStaff Software Engineer - SRE, Backend (Reliability Engineering)Senior Software Engineer (Online Storage)Senior Software Engineer - Digital WorkplaceSenior Software Engineer, Backend (Streaming)Senior Software Engineer, Backend (Batch Infrastructure) Greater Phoenix Area $147,500.00-$195,000.00 2 weeks ago Senior Software Engineer (Identity Decisioning)Senior Software Engineer, Backend (OpenLoop BNPL)Senior Software Engineer - packaging - optimize Ubuntu ServerSenior Software Engineer - packaging - optimize Ubuntu ServerSenior Software Engineer - packaging - optimize Ubuntu ServerSoftware Engineer - Cross-platform C++ - MultipassPega Senior Software Engineer (LSA) - REMOTEStaff Software Engineer - DevEx Platform Greater Phoenix Area $172,500.00-$227,500.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr