Louisiana Staffing
Help Desk Analyst
Louisiana Staffing - Plaquemine, Louisiana, United States, 70764
Work at Louisiana Staffing
Overview
- View job
Overview
Help Desk Analyst
We are looking for a dedicated Help Desk Analyst to join our team in Plaquemine, Louisiana. This role is perfect for individuals with a strong technical background who enjoy solving problems and providing exceptional support. The position involves managing and resolving technical issues while ensuring users receive timely assistance. Responsibilities: Respond promptly to user inquiries and troubleshoot technical issues related to Microsoft Windows and Active Directory. Manage service desk tickets efficiently, ensuring timely resolution and documentation. Provide support for Microsoft 365 applications, addressing functionality and user concerns. Perform basic troubleshooting for hardware and software problems to maintain smooth operations. Collaborate with team members to improve IT processes and user experience. Handle account setups, password resets, and permissions management in Active Directory. Assist with the installation and configuration of Windows 10 systems. Educate users on best practices for utilizing IT resources effectively. Escalate complex technical issues to higher-level support teams when necessary. Requirements: Proficiency in Active Directory management, including account setup and permissions. In-depth knowledge of Microsoft Windows 10 operating systems. Experience troubleshooting common hardware and software issues. Familiarity with Microsoft 365 applications and their functionality. Ability to manage service desk tickets and prioritize tasks efficiently. Strong problem-solving and communication skills. Previous experience in the financial industry is a plus. Ability to work both independently and collaboratively in a team environment.
We are looking for a dedicated Help Desk Analyst to join our team in Plaquemine, Louisiana. This role is perfect for individuals with a strong technical background who enjoy solving problems and providing exceptional support. The position involves managing and resolving technical issues while ensuring users receive timely assistance. Responsibilities: Respond promptly to user inquiries and troubleshoot technical issues related to Microsoft Windows and Active Directory. Manage service desk tickets efficiently, ensuring timely resolution and documentation. Provide support for Microsoft 365 applications, addressing functionality and user concerns. Perform basic troubleshooting for hardware and software problems to maintain smooth operations. Collaborate with team members to improve IT processes and user experience. Handle account setups, password resets, and permissions management in Active Directory. Assist with the installation and configuration of Windows 10 systems. Educate users on best practices for utilizing IT resources effectively. Escalate complex technical issues to higher-level support teams when necessary. Requirements: Proficiency in Active Directory management, including account setup and permissions. In-depth knowledge of Microsoft Windows 10 operating systems. Experience troubleshooting common hardware and software issues. Familiarity with Microsoft 365 applications and their functionality. Ability to manage service desk tickets and prioritize tasks efficiently. Strong problem-solving and communication skills. Previous experience in the financial industry is a plus. Ability to work both independently and collaboratively in a team environment.