Independent Living Systems, LLC
Community Outreach Coordinator
Independent Living Systems, LLC - Richmond, California, United States, 94875
Work at Independent Living Systems, LLC
Overview
- View job
Overview
Join to apply for the
Community Outreach Coordinator
role at
Independent Living Systems, LLC 3 months ago Be among the first 25 applicants Join to apply for the
Community Outreach Coordinator
role at
Independent Living Systems, LLC Get AI-powered advice on this job and more exclusive features. Independent Living Systems, LLC provided pay range
This range is provided by Independent Living Systems, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$19.25/hr - $24.75/hr About Us
Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.
Position Summary
The Community Outreach Coordinator is responsible for managing large amounts of inbound and outbound calls in a timely manner. This individual is expected to follow call center “scripts” when handling a variety of member topics. Identify the customers’ needs, clarifying information, researching issues and providing solutions. The Community Outreach Coordinator are trained and provided tools on how to properly handle escalated calls. The Community Outreach Coordinator will report issues beyond their scope or skillset to the appropriate Team Lead. The representative’s skills will be developed through frequent and recurring training.
Essential Functions
Core duties and responsibilities include the following. Other duties may be assigned.
Providing prompt, accurate and excellent service to internal and external customers by exhibiting good listening skills that recognize the root of the problem and the ability to resolve issues independently, accurately and courteously. Receiving incoming calls and handling them using the Single Source Resolution Method whenever possible. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/ customer team sales targets and call-handling quotas. Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Go the extra mile and engage customers.
Education And Experience
High school diploma or equivalent 1 year customer service experience; health related preferred
EEO Statement
In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company’s equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace.
Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Independent Living Systems, LLC by 2x Get notified about new Community Outreach Coordinator jobs in
Richmond, CA . Entry-Level Community Outreach Coordinator
Community Outreach Coordinator - HICAP SF
San Francisco, CA $22.00-$23.00 8 months ago Community Outreach Coordinator - HICAP SF
San Francisco, CA $22.00-$24.00 5 months ago Richmond, CA $78,828.75-$83,996.64 5 days ago COMMUNITY OUTREACH & EDUCATION COORDINATOR
Richmond, CA $70,000.00-$80,000.00 1 month ago Program Coordinator, Student Success Center
San Francisco, CA $25.00-$26.00 8 months ago San Francisco, CA $70,000.00-$75,000.00 2 weeks ago Community Relations & Outreach Specialist, Criminal Law & Justice Center (6298U), Berkeley Law - #79269
San Francisco, CA $30.00-$33.00 3 days ago San Francisco, CA $50,000.00-$60,000.00 6 days ago Program Coordinator II, Living Donor Champion
San Francisco, CA $31.30-$43.82 5 days ago San Francisco, CA $36.00-$40.00 5 days ago Homeless Ministries Outreach Coordinator
Bilingual Admissions Program Coordinator
Multicultural Community-Based Navigator/African American Services Coordinator – Part-time
Experiential Learning and Program Office Coordinator (4722C), Haas School of Business - #79433
San Francisco, CA $25.00-$31.00 1 month ago Program Coordinator, Patient Safety , Patient Safety, Amazon One Medical
San Francisco, CA $77,000.00-$127,400.00 2 weeks ago San Francisco, CA $66,000.00-$74,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Community Outreach Coordinator
role at
Independent Living Systems, LLC 3 months ago Be among the first 25 applicants Join to apply for the
Community Outreach Coordinator
role at
Independent Living Systems, LLC Get AI-powered advice on this job and more exclusive features. Independent Living Systems, LLC provided pay range
This range is provided by Independent Living Systems, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$19.25/hr - $24.75/hr About Us
Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.
Position Summary
The Community Outreach Coordinator is responsible for managing large amounts of inbound and outbound calls in a timely manner. This individual is expected to follow call center “scripts” when handling a variety of member topics. Identify the customers’ needs, clarifying information, researching issues and providing solutions. The Community Outreach Coordinator are trained and provided tools on how to properly handle escalated calls. The Community Outreach Coordinator will report issues beyond their scope or skillset to the appropriate Team Lead. The representative’s skills will be developed through frequent and recurring training.
Essential Functions
Core duties and responsibilities include the following. Other duties may be assigned.
Providing prompt, accurate and excellent service to internal and external customers by exhibiting good listening skills that recognize the root of the problem and the ability to resolve issues independently, accurately and courteously. Receiving incoming calls and handling them using the Single Source Resolution Method whenever possible. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/ customer team sales targets and call-handling quotas. Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Go the extra mile and engage customers.
Education And Experience
High school diploma or equivalent 1 year customer service experience; health related preferred
EEO Statement
In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company’s equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace.
Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Independent Living Systems, LLC by 2x Get notified about new Community Outreach Coordinator jobs in
Richmond, CA . Entry-Level Community Outreach Coordinator
Community Outreach Coordinator - HICAP SF
San Francisco, CA $22.00-$23.00 8 months ago Community Outreach Coordinator - HICAP SF
San Francisco, CA $22.00-$24.00 5 months ago Richmond, CA $78,828.75-$83,996.64 5 days ago COMMUNITY OUTREACH & EDUCATION COORDINATOR
Richmond, CA $70,000.00-$80,000.00 1 month ago Program Coordinator, Student Success Center
San Francisco, CA $25.00-$26.00 8 months ago San Francisco, CA $70,000.00-$75,000.00 2 weeks ago Community Relations & Outreach Specialist, Criminal Law & Justice Center (6298U), Berkeley Law - #79269
San Francisco, CA $30.00-$33.00 3 days ago San Francisco, CA $50,000.00-$60,000.00 6 days ago Program Coordinator II, Living Donor Champion
San Francisco, CA $31.30-$43.82 5 days ago San Francisco, CA $36.00-$40.00 5 days ago Homeless Ministries Outreach Coordinator
Bilingual Admissions Program Coordinator
Multicultural Community-Based Navigator/African American Services Coordinator – Part-time
Experiential Learning and Program Office Coordinator (4722C), Haas School of Business - #79433
San Francisco, CA $25.00-$31.00 1 month ago Program Coordinator, Patient Safety , Patient Safety, Amazon One Medical
San Francisco, CA $77,000.00-$127,400.00 2 weeks ago San Francisco, CA $66,000.00-$74,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr