Addition Management
Customer Service Manager/Customer Service Representative
Addition Management - Tampa, Florida, United States, 33694
Work at Addition Management
Overview
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Overview
Position: Customer Service Manager
Location: Tampa, FL (Fully on site)
Salary: $60K-$70K + Bonus
Growing Hospitality Services provider seeks a hands-on Customer Service Manager to join their team.
Responsibilities: • Team Leadership & Performance:
Oversee and guide a team of customer service representatives, ensuring high performance, exceptional service quality, and adherence to company standards. • Operational Oversight:
Manage call center processes, including call handling, client interactions, and problem resolution. Identify and implement opportunities for process improvement. • Administrative Management:
Handle various administrative duties, including employee scheduling, timecard management through ADP, and other essential call center functions. • Training & Development:
Foster a positive and productive work environment by providing ongoing coaching, training, and support to the team. • Client Satisfaction:
Develop and maintain strategies to ensure outstanding customer service and client satisfaction. •Monitor client satisfaction metrics and proactively implement service improvements. •Partner with culinary, logistics, and quality control teams to ensure seamless coordination of services.
Qualifications: •3+ years' experience in a customer service leadership role, preferably in food, beverage, luxury hospitality services •Proficiency with CRM platforms, order management systems, and Microsoft Office Suite. •All candidates must pass a background check & drug screen prior to onboarding
Benefits: •Medical/Dental/Vision coverage plans with company contribution •PTO including vacation & sick days •401K with company matching contribution
Location: Tampa, FL (Fully on site)
Salary: $60K-$70K + Bonus
Growing Hospitality Services provider seeks a hands-on Customer Service Manager to join their team.
Responsibilities: • Team Leadership & Performance:
Oversee and guide a team of customer service representatives, ensuring high performance, exceptional service quality, and adherence to company standards. • Operational Oversight:
Manage call center processes, including call handling, client interactions, and problem resolution. Identify and implement opportunities for process improvement. • Administrative Management:
Handle various administrative duties, including employee scheduling, timecard management through ADP, and other essential call center functions. • Training & Development:
Foster a positive and productive work environment by providing ongoing coaching, training, and support to the team. • Client Satisfaction:
Develop and maintain strategies to ensure outstanding customer service and client satisfaction. •Monitor client satisfaction metrics and proactively implement service improvements. •Partner with culinary, logistics, and quality control teams to ensure seamless coordination of services.
Qualifications: •3+ years' experience in a customer service leadership role, preferably in food, beverage, luxury hospitality services •Proficiency with CRM platforms, order management systems, and Microsoft Office Suite. •All candidates must pass a background check & drug screen prior to onboarding
Benefits: •Medical/Dental/Vision coverage plans with company contribution •PTO including vacation & sick days •401K with company matching contribution