Omm IT Solutions
CICS WebSphere and WMQ Monitoring Support Engineer - MIDNIGHT SHI...
Omm IT Solutions - Woodlawn, Maryland, United States
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Overview
CICS WebSphere and WMQ Monitoring Support Engineer - MIDNIGHT SHIFT
CICS WebSphere and WMQ Monitoring Support Engineer - MIDNIGHT SHIFT
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
Please Note: This is a midnight shift role 12am-8am
Its an 100% Onsite Position
Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
Key Required Skills: Strong knowledge of monitoring platforms like Introscope, Dynatrace Omegaview etc. as well as strong grasp of CAPRS ticketing system.
Position Description: Troubleshooting and Analysis
Communicate issues to work activity manager, management, developer/programmer, and other support personnel via phone, email or alert as soon as possible after discovery of a problem.
Update all troubleshooting databases as needed via Greenbook entries detailing event and actions taken and opening and closing CAPRS tickets as requested, with problem or resolution information.
Examine and resolve each occurrence within a reasonable amount of time based on the severity and escalation procedures involved in the scenario.
Monitor Online Systems
Communicate issues to work activity manager, management, developer/programmer, and other support personnel via phone, email or alert as soon as possible after discovery of a problem.
Update all troubleshooting databases as needed via Greenbook entries detailing event and actions taken and opening and closing CAPRS tickets as requested, with problem or resolution information.
Examine and resolve each occurrence within a reasonable amount of time based upon the severity and escalation procedures involved in the scenario.
Requirements
Skills Requirements: Basic Qualifications Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
Masters or Doctorate degree may substitute for required experience
7+ years of experience with Websphere, CICS, Dynatrace and other monitoring tools.
Must be able to obtain and maintain a Public Trust. Contract requirement.
Required Skills Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc.
Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems.
Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon.
Respond to Hot Terminal, SSA Alerts and email messages identifying problems.
Identify and report Z/OS, JES3, Top Secret and other underlying system software problems.
Identify and troubleshoot CICS and database problems.
Download CICS system and application dumps.
Perform CICS system dump analysis and provide recommendations.
Troubleshoot DB2, Oracle and IDMS problems.
Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems.
Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem, including how the problem was detected, resolution alternatives and reasoning for the course of action taken.
Desired Skills Respond to Hot Terminal, SSA Alerts and email messages identifying problems
Work independently and with other monitor room personnel to troubleshoot problems detected in the online applications including Short on Storage and Maxtask conditions.
Upon detection of a problem, begin level 1 troubleshooting activities such as reading system and application dumps, providing recommendations, and performing basic resolution activities.
Investigate CICS storage violations and recommend dynamic changes to CICS region settings to correct or contain CICS problems, with approval from the work activity manager or designee.
Identify and report Z/OS, JES3, Top Secret, peripheral device and file contention problems and other underlying system software problems.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Omm IT Solutions by 2x Get notified about new Support Engineer jobs in
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#J-18808-Ljbffr
CICS WebSphere and WMQ Monitoring Support Engineer - MIDNIGHT SHIFT
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
Please Note: This is a midnight shift role 12am-8am
Its an 100% Onsite Position
Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
Key Required Skills: Strong knowledge of monitoring platforms like Introscope, Dynatrace Omegaview etc. as well as strong grasp of CAPRS ticketing system.
Position Description: Troubleshooting and Analysis
Communicate issues to work activity manager, management, developer/programmer, and other support personnel via phone, email or alert as soon as possible after discovery of a problem.
Update all troubleshooting databases as needed via Greenbook entries detailing event and actions taken and opening and closing CAPRS tickets as requested, with problem or resolution information.
Examine and resolve each occurrence within a reasonable amount of time based on the severity and escalation procedures involved in the scenario.
Monitor Online Systems
Communicate issues to work activity manager, management, developer/programmer, and other support personnel via phone, email or alert as soon as possible after discovery of a problem.
Update all troubleshooting databases as needed via Greenbook entries detailing event and actions taken and opening and closing CAPRS tickets as requested, with problem or resolution information.
Examine and resolve each occurrence within a reasonable amount of time based upon the severity and escalation procedures involved in the scenario.
Requirements
Skills Requirements: Basic Qualifications Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
Masters or Doctorate degree may substitute for required experience
7+ years of experience with Websphere, CICS, Dynatrace and other monitoring tools.
Must be able to obtain and maintain a Public Trust. Contract requirement.
Required Skills Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc.
Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems.
Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon.
Respond to Hot Terminal, SSA Alerts and email messages identifying problems.
Identify and report Z/OS, JES3, Top Secret and other underlying system software problems.
Identify and troubleshoot CICS and database problems.
Download CICS system and application dumps.
Perform CICS system dump analysis and provide recommendations.
Troubleshoot DB2, Oracle and IDMS problems.
Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems.
Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem, including how the problem was detected, resolution alternatives and reasoning for the course of action taken.
Desired Skills Respond to Hot Terminal, SSA Alerts and email messages identifying problems
Work independently and with other monitor room personnel to troubleshoot problems detected in the online applications including Short on Storage and Maxtask conditions.
Upon detection of a problem, begin level 1 troubleshooting activities such as reading system and application dumps, providing recommendations, and performing basic resolution activities.
Investigate CICS storage violations and recommend dynamic changes to CICS region settings to correct or contain CICS problems, with approval from the work activity manager or designee.
Identify and report Z/OS, JES3, Top Secret, peripheral device and file contention problems and other underlying system software problems.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Omm IT Solutions by 2x Get notified about new Support Engineer jobs in
Woodlawn, MD . Technical Support Engineer - Future Opportunities - Columbia MD/Hybrid
Technical Support Engineer (Hybrid/Columbia MD)
Ground Support Engineer II / Senior Ground Support Engineer, Neutron Transport
Middle River, MD $87,300.00-$133,800.00 1 week ago Columbia, MD $80,000.00-$85,000.00 1 week ago Columbia, MD $80,000.00-$100,000.00 3 weeks ago Fort Meade, MD $83,000.00-$95,000.00 8 months ago Sparks, MD $68,000.00-$70,000.00 5 months ago Columbia, MD $70,000.00-$100,000.00 2 weeks ago Elite Technical Support Engineer - Future Opportunities (US)
Columbia, MD $130,000.00-$180,000.00 1 month ago CICS WEBSPHERE AND WMQ MONITORING SUPPORT ENGINEER – MIDNIGHT SHIFT
Columbia, MD $176,000.00-$282,000.00 1 week ago System/Network Engineer (Lab or Scientific background preferred) (Job 1107)
Non TFA Support Engr 07_29_2025 17:09:54
Linthicum Heights, MD $100,000.00-$160,000.00 5 days ago Fort Meade, MD $80,000.00-$128,000.00 19 hours ago Columbia, MD $135,000.00-$216,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr