Center for Strategic and International Studies (CSIS)
CRM Associate - External Relations/ Information Technology
Center for Strategic and International Studies (CSIS) - Washington, District of Columbia, us, 20022
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CRM Associate - External Relations/ Information Technology
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CRM Associate - External Relations/ Information Technology
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Center for Strategic and International Studies (CSIS) Job Summary
At CSIS, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from traditionally underrepresented groups. The CRM Associate works with the CRM Manager to help administer the CSIS Customer Relationship Management system, Broadcast Email System, and Contract Lifecycle Management (CLM) system, along with other Salesforce-integrated systems. Responsibilities include providing technical support to users, conducting audits, supporting projects, and administrative duties. The role involves maintaining and shaping CSIS’ CRM system, including Salesforce and integrated systems like Pardot, LinkSquares, and FormAssembly. The CRM Associate will also update training materials and assist in training staff. The position manages the Salesforce CRM, ensuring data accuracy, updating documentation, and serving as a first-line resource for related inquiries. The salary range is $60,000-$65,000, commensurate with experience. Essential Duties and Responsibilities
Assist in CRM system administration Manage broadcast email system and CLM system Maintain FormAssembly for data collection and tuition payments Conduct audits for data accuracy Generate reports from Salesforce Develop standards for database and email use Monitor licensing and add-on products Maintain data integrity and contacts Automate cleanup and deduplication tasks Provide user training and create training materials Respond to CRM-related inquiries Perform other tasks as assigned Knowledge, Education, and Experience
B.A./B.S. in Computer Science or related field At least 2 years of experience with CRM databases Minimum 1 year administering a CRM system Proficiency in Salesforce Lightning Experience with Pardot, HTML, FormAssembly, and CLM systems is preferred Proficient in MS Excel, Office, and other business applications Strong analytical skills Experience leading trainings is a plus Excellent communication and teamwork skills Ability to manage priorities in a fast-paced environment Physical Requirements and Work Conditions
Standard office environment with moderate noise levels. Reasonable accommodations available for individuals with disabilities. CSIS is an equal opportunity employer committed to diversity and inclusion. Benefits
Medical, dental, vision insurance Life and disability insurance Retirement plans, tuition assistance, flexible spending accounts Paid holidays, sick leave, vacation How to Apply
Submit your résumé, cover letter, and college transcript at
https://careers.csis.org/ .
#J-18808-Ljbffr
Join to apply for the
CRM Associate - External Relations/ Information Technology
role at
Center for Strategic and International Studies (CSIS) Job Summary
At CSIS, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from traditionally underrepresented groups. The CRM Associate works with the CRM Manager to help administer the CSIS Customer Relationship Management system, Broadcast Email System, and Contract Lifecycle Management (CLM) system, along with other Salesforce-integrated systems. Responsibilities include providing technical support to users, conducting audits, supporting projects, and administrative duties. The role involves maintaining and shaping CSIS’ CRM system, including Salesforce and integrated systems like Pardot, LinkSquares, and FormAssembly. The CRM Associate will also update training materials and assist in training staff. The position manages the Salesforce CRM, ensuring data accuracy, updating documentation, and serving as a first-line resource for related inquiries. The salary range is $60,000-$65,000, commensurate with experience. Essential Duties and Responsibilities
Assist in CRM system administration Manage broadcast email system and CLM system Maintain FormAssembly for data collection and tuition payments Conduct audits for data accuracy Generate reports from Salesforce Develop standards for database and email use Monitor licensing and add-on products Maintain data integrity and contacts Automate cleanup and deduplication tasks Provide user training and create training materials Respond to CRM-related inquiries Perform other tasks as assigned Knowledge, Education, and Experience
B.A./B.S. in Computer Science or related field At least 2 years of experience with CRM databases Minimum 1 year administering a CRM system Proficiency in Salesforce Lightning Experience with Pardot, HTML, FormAssembly, and CLM systems is preferred Proficient in MS Excel, Office, and other business applications Strong analytical skills Experience leading trainings is a plus Excellent communication and teamwork skills Ability to manage priorities in a fast-paced environment Physical Requirements and Work Conditions
Standard office environment with moderate noise levels. Reasonable accommodations available for individuals with disabilities. CSIS is an equal opportunity employer committed to diversity and inclusion. Benefits
Medical, dental, vision insurance Life and disability insurance Retirement plans, tuition assistance, flexible spending accounts Paid holidays, sick leave, vacation How to Apply
Submit your résumé, cover letter, and college transcript at
https://careers.csis.org/ .
#J-18808-Ljbffr