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Get AI-powered advice on this job and more exclusive features. This range is provided by Carterwill Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50.00/hr - $62.50/hr Direct message the job poster from Carterwill Search $50.00 to $60.00 hourly (up to $130,000 annually) CarterWill Search, a TempExperts company, is recruiting for a Workforce Management Manager. In this role, responsible for optimizing the efficiency and effectiveness of call center operations. This position is responsible for analyzing call center metrics and implementing strategies that enhance service delivery while managing resources effectively. The manager will oversee forecasting and capacity management as well as scheduling to ensure that staffing levels align with anticipated call volumes. JOB RESPONSIBILITIES Develop and implement workforce management strategies that align with business objectives. Long term planning and budgeting Real time adherence and reporting Analytics for ongoing improvement and sustainability Develop and maintain KPI Dashboards Analyze call center metrics to forecast demand and optimize staffing levels. Oversee planning and scheduling processes to ensure adequate coverage during peak times. Collaborate with various departments to enhance knowledge management and improve operational efficiency. Prepare and present ad hoc reports to senior management, highlighting performance trends and areas for improvement. MINIMUM QUALIFICATIONS Bachelor's degree in Business Administration, Management, or a related field. 5+ years of experience in workforce management within a call center environment. Proficiency in data analytic tools and advanced analytics. PREFERRED QUALIFICATIONS Experience in the banking industry or financial services. Certification in workforce management or related fields. Familiarity with call center operations and metrics. Knowledge and experience with contact center WFM tools (i.e. Five9, Genesys, NICE) Experience working with external partners (BPO's) for staffing augmentation. CarterWill Search, a TempExperts company, is an equal opportunity employer. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Analyst Industries Telephone Call Centers Referrals increase your chances of interviewing at Carterwill Search by 2x Get notified about new Workforce Management Consultant jobs in Greater Tampa Bay Area . Senior Consultant, Human Capital Workforce Management Tampa, FL $125,000.00-$150,000.00 1 week ago Business Analyst - Workforce Development Business Analyst - Workforce Development Customer Success Manager - Onboarding and Implementation VP, Workforce Solutions Business Analyst (Hybrid) Tampa, FL $103,920.00-$155,880.00 1 day ago Business Analyst - Unemployment Insurance Business Analyst - Unemployment Insurance Tampa, FL $60,000.00-$110,000.00 3 days ago Raymond James Trust - Operations Business Analyst Nursing Informatics Specialist / Clinical Business Analyst (RN) SOCOM - Business Analyst (MacDill Air Force Base, FL) Tampa, FL $70,000.00-$110,000.00 4 weeks ago Business Analyst - Labor Market Information SOCOM - Business Data Analyst (MacDill Air Force Base, FL) Tampa, FL $80,000.00-$120,000.00 1 month ago Business Analyst Manager - must have P&C Insurance Temporary Business Analyst - Mission Support Business Analyst - Labor Market Information Enterprise Data Office Business Analyst, Assistant Vice President Tampa, FL $87,280.00-$130,920.00 2 weeks ago Clearwater, FL $130,000.00-$130,000.00 1 week ago Tampa, FL $60,000.00-$65,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr