RemX
Client Support Associate IT
RemX - Wayne, Pennsylvania, United States, 19087
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Overview
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Overview
We are looking for a motivated IT Support Technician to provide technical assistance and support clients. The ideal candidate will troubleshoot, install, and configure software, print drivers, and utilities on workstations and networks, while ensuring excellent customer service. Pay is based on experience.
Key Responsibilities:
Identify, manage, escalate, and resolve technical issues efficiently Install and configure software, print drivers, and utilities on workstations and computer networks Troubleshoot IT issues including software, hardware, and networking problems Monitor installed systems, detect problems, and take corrective actions Provide basic technical support and diagnose desktop/laptop software issues for clients Requirements:
1 to 3 years of related work experience or equivalent combination of education and experience 1 to 3 years of customer service experience Excellent communication skills Ability to work collaboratively in a team environment Willingness to commit to a flexible work schedule
Key Responsibilities:
Identify, manage, escalate, and resolve technical issues efficiently Install and configure software, print drivers, and utilities on workstations and computer networks Troubleshoot IT issues including software, hardware, and networking problems Monitor installed systems, detect problems, and take corrective actions Provide basic technical support and diagnose desktop/laptop software issues for clients Requirements:
1 to 3 years of related work experience or equivalent combination of education and experience 1 to 3 years of customer service experience Excellent communication skills Ability to work collaboratively in a team environment Willingness to commit to a flexible work schedule