Apex Systems
Technical Voice Analyst
Apex Systems - Washington, District Of Columbia, United States, 20310
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Overview
Technical Voice Engineer
Role: Technical Voice Engineer Length: Long-term contract Rate: $70-80/hr Role Responsibilities: Design & Implementation: Develop and implement Microsoft Teams Voice solutions, including Direct Routing and telephony architecture, from various environments. Network Assessments & Architecture: Conduct network assessments and create high-level architecture designs to ensure successful user adoption. Migration & Best Practices: Migrate Cisco environments to Microsoft Teams, providing best practice recommendations and ensuring compliance. Operational Support: Perform installation, configuration, support, and maintenance of MS Teams-based telephony systems, managing performance and troubleshooting issues. Vendor & Project Management: Collaborate with telephony vendors, manage license inventory, handle escalated tickets, and assist in project management and execution. Additional Responsibilities: Quality of Service & Security: Implement QoS policies for voice traffic and ensure VOIP systems are secure and compliant with industry standards. Capacity Planning & Documentation: Perform capacity planning, scalability assessments, and maintain comprehensive documentation. Collaboration & Integration: Work with cross-functional teams to integrate Microsoft Teams Telephony with other IT components. Training & User Support: Provide training and technical support to end-users and support teams, resolving communication-related issues. Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failures Required Experience: Education & Experience: Bachelor's degree or relevant work experience with at least 10 years in corporate phone system administration. Technical Expertise: Proficiency in Cisco Unified Call Manager, Oracle Acme SBC, Microsoft Teams Telephony, and Genesys; strong understanding of telephony design and protocols. Project Management & Leadership: Proven ability to manage technical projects, provide hands-on support to executives, and demonstrate technical leadership. Network & Security Knowledge: In-depth knowledge of network communications, QoS management, and troubleshooting SIP interoperability issues. Industry & Technical Skills: Experience in the Energy industry preferred; strong skills in setting up Session Border Controllers, voice gateways, and using PowerShell. EEO Employer
Role: Technical Voice Engineer Length: Long-term contract Rate: $70-80/hr Role Responsibilities: Design & Implementation: Develop and implement Microsoft Teams Voice solutions, including Direct Routing and telephony architecture, from various environments. Network Assessments & Architecture: Conduct network assessments and create high-level architecture designs to ensure successful user adoption. Migration & Best Practices: Migrate Cisco environments to Microsoft Teams, providing best practice recommendations and ensuring compliance. Operational Support: Perform installation, configuration, support, and maintenance of MS Teams-based telephony systems, managing performance and troubleshooting issues. Vendor & Project Management: Collaborate with telephony vendors, manage license inventory, handle escalated tickets, and assist in project management and execution. Additional Responsibilities: Quality of Service & Security: Implement QoS policies for voice traffic and ensure VOIP systems are secure and compliant with industry standards. Capacity Planning & Documentation: Perform capacity planning, scalability assessments, and maintain comprehensive documentation. Collaboration & Integration: Work with cross-functional teams to integrate Microsoft Teams Telephony with other IT components. Training & User Support: Provide training and technical support to end-users and support teams, resolving communication-related issues. Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failures Required Experience: Education & Experience: Bachelor's degree or relevant work experience with at least 10 years in corporate phone system administration. Technical Expertise: Proficiency in Cisco Unified Call Manager, Oracle Acme SBC, Microsoft Teams Telephony, and Genesys; strong understanding of telephony design and protocols. Project Management & Leadership: Proven ability to manage technical projects, provide hands-on support to executives, and demonstrate technical leadership. Network & Security Knowledge: In-depth knowledge of network communications, QoS management, and troubleshooting SIP interoperability issues. Industry & Technical Skills: Experience in the Energy industry preferred; strong skills in setting up Session Border Controllers, voice gateways, and using PowerShell. EEO Employer