Cedent Consulting
Contact Center Solution Architect
Cedent Consulting - Chicago, Illinois, United States, 60290
Work at Cedent Consulting
Overview
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Overview
Responsibilities:
5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
Experience integrating these chatbots on web/.com site and then API gateway integrations.
Orchestration of solution designs involving the above, Middleware, end data systems, generative AI, and RAG.
8+ years of hands-on technical experience in Contact Center & CX platforms.
8+ years of experience with cloud technologies / infrastructure (AWS).
Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
Lead design solutions, blueprints, artifacts, and hands-on coding involving
Conversational AI ,
IVR systems ,
chatbot/web chat solutions , and
cloud-native web applications . Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables. Drive integration of
Voice and Web-based channels
with back-end systems, APIs, and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, GCP) to ensure scalable, secure, high-performance deployments. Lead, design, and architect API integrations between internal platforms, external systems, and cloud services. Work with development, infrastructure, and product teams to gather and translate integration requirements into scalable solutions. Department: Preferred Vendors This is a contract-to-hire position.
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Conversational AI ,
IVR systems ,
chatbot/web chat solutions , and
cloud-native web applications . Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables. Drive integration of
Voice and Web-based channels
with back-end systems, APIs, and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, GCP) to ensure scalable, secure, high-performance deployments. Lead, design, and architect API integrations between internal platforms, external systems, and cloud services. Work with development, infrastructure, and product teams to gather and translate integration requirements into scalable solutions. Department: Preferred Vendors This is a contract-to-hire position.
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