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Join to apply for the Technical Business Analyst - ITSM role at Deluxe Join to apply for the Technical Business Analyst - ITSM role at Deluxe Get AI-powered advice on this job and more exclusive features. Use your experience with ServiceNow administration, reporting and training skills in a key role that provides impact across the enterprise. The IT Service Management Professional is responsible for leading the identification, investigation, and resolution of recurring IT issues, ensuring long-term service stability and continuous improvement. This role combines deep expertise in root cause analysis, ServiceNow, and ITSM governance with strong leadership, communication, and audit-readiness capabilities. Conduct detailed root cause analyses (RCAs) using methodologies such as the 5 Whys, and ensure sustainable corrective actions are implemented. Create reports and dashboards that display KPI metrics to leadership Critical production impact durations, breach data (MTTA/MTTR), incident volume, trend analysis, problem resolution Administer and train teams on ITSM tools including ServiceNow Demonstrated expertise in ServiceNow ITSM suite, reporting, and tool administration. Proven experience leading RCA efforts and managing long-running problem records. through both effective use of financial and technology management while leveraging human resource management. Basic Qualifications (BQs) Education and Experience: Bachelor’s degree and 3 years of related experience or high school diploma/GED and 7 years of related experience Must be 18 years of age or older Preferred Qualifications (PQs) Education and Experience: Bachelor’s degree and 7 years of related experience Field of study: Finance, Business ITIL Foundation or Practitioner certification. Experience writing SOPs, RCA documentation, and audit-ready reports. Familiarity with ITSM tool integrations and data translation. Familiarity with PagerDuty or similar on call tools Excellent written and verbal communication, customer service, and organizational skills. Demonstrated ability to lead and motivate teams, manage cross-functional collaboration, and drive service excellence. Compensation The compensation range for this position is $95,000.00 - $110,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Quality Assurance, Project Management, and Information Technology Referrals increase your chances of interviewing at Deluxe by 2x Get notified about new Technical Business Analyst jobs in Atlanta, GA . 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