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Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

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Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

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Hope Enterprise Corporation Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

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Lead Digital Product Manager - Partnerships (Remote - AL, AR, LA, MS, or TN)

role at

Hope Enterprise Corporation HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute)

provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/.

Title: Lead Digital Product Manager - Partnerships Department: Information Technology Reports To: Darrell Franklin, VP-Product Supervises: n/a Job Classification: Exempt Location: Remote (AL, AR, LA, MS, or TN)

Position Summary:

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The

Lead Product Manager - Partnerships

will oversee the end-to-end experience of onboarding partners, ensuring efficient, scalable, and user-friendly integration processes.

Responsibilities

Own the product experience for onboarding partners (e.g. HBCUs, churches, community centers, etc…) into Hope Bank services, ensuring frictionless, efficient, and scalable process Collaborate with partners to design (UX/UI) onboarding flows that prioritize end-user experience, balancing ease of use with compliance and operational requirements Led design and development of partner-facing tools, APIs, and documentation support streamlined integrations Work closely with engineering, legal, compliance, marketing, and partner teams to ensure alignment across all touchpoints Monitor and analyze partner onboarding metrics (e.g., time to integrate, partnership satisfaction, level of effort, etc.) to identify bottlenecks and implement improvements. Ensure all onboarding experiences align with relevant financial regulations, security protocols, and industry best practices Gather feedback from partners and internal teams to iteratively improve onboarding processes and the overall partner experience

Required Qualifications:

5+ years of PM experience managing partner-focused products, such as platforms that enable integrations, market places, or financial services ecosystems Proven track record of solving complex onboarding challenges in a scalable and repeatable way, ideally in rapidly growing environments Cross functional leadership with proven ability to collaboration across diverse teams, manage stakeholder expectations and influence outcomes Experience in adjacent industries like fintech, SaaS platforms, travel, e-commerce, or logistics, where onboarding and partner management are critical to success

Key Competencies & Skills:

Organizational awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Attention to Detail: Taking responsibility for a thorough and detailed method of working Data gathering and analysis: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions Empathy: Showing interest in other people's feelings, attitudes, and reasoning Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Work Environment:

Employees are regularly required to sit, stand and walk Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Comprehensive Benefits Package:

Paid Vacation and Sick Time 11 Paid Holidays 401(k) with Company Match Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) Disability Benefits Life Insurance, Critical Illness, Accident Employee Assistance Program (EAP) Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Product Management and Marketing Industries Non-profit Organizations Referrals increase your chances of interviewing at Hope Enterprise Corporation by 2x Get notified about new Digital Product Manager jobs in

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