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Overview As a Microsoft Data Center Program Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role allows you to build a solid understanding of data center procedures, collaborate across various teams, and provide mentorship by sharing best practices. Microsoft's Cloud Operations & Innovation (CO+I) is the engine powering our cloud services. As a CO+I DCPM, you will play a key role in delivering the core infrastructure for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes personal and professional development through trainings, growth opportunities, career rotation programs, diversity and inclusion initiatives, and professional certifications. Our infrastructure includes over 200 data centers across 32 countries, supporting services for over 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational optimization to meet evolving business demands, maintaining Microsoft as a leading cloud provider. Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth, innovation, collaboration, respect, integrity, and accountability, committed to inclusion and creating a thriving workplace for all. Responsibilities

Demonstrate conscientiousness regarding costs, adhere to budget requirements, and contribute to maintaining reasonable expenses. Follow and enforce safety and security policies; report issues immediately. Troubleshoot service incidents, escalate as needed to meet SLA/OLAs with minimal disruption. Assess potential customer impacts of events, communicate effectively, and plan accordingly. Review schedules proactively to avoid conflicts and coordinate maintenance activities. Manage client and supplier relationships to clarify and meet expectations. Suggest risk-reduction strategies for maintenance activities and accommodate scheduling needs. Ensure end-to-end service quality, safety, security, and customer experience, supporting escalation processes. Uphold our culture and values in daily operations. Helping candidates find great careers is our goal. The information you provide is secure and confidential. We direct you to the original job posting. Please apply directly at the employers website. #J-18808-Ljbffr