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TikTok Shop, Strategy Product Manager Anti-Fraud Solutions - USDS

TikTok Shop, Strategy Product Manager Anti-Fraud Solutions - USDS

Responsibilities
Team Intro:
The Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
As a Strategy Product Manager for Anti-Fraud Solutions, you will play a crucial role in developing risk control strategies by analyzing user behavior, content, and feedback. You will be responsible for improving product safety mechanisms and implementing risk solution plans. Collaborating with technical and analytical teams, you will build and enhance systems for risk perception, identification, intervention, and governance effect measurement. Your work will involve designing risk control products and services that support various business needs, ultimately reducing capital loss and improving metrics related to risk exposure. In this role, you will manage the prioritization of trade-offs among seller experience, user experience, creator experience, and platform performance. Engaging with diverse stakeholders across business, operations, technology, and security/risk, you will address risk challenges at scale. This position requires a strong analytical mindset, the ability to communicate effectively, and a proven track record of delivering results in a fast-paced environment. TikTok values creativity and innovation, and as part of our Governance and Experience team, you will contribute to ensuring a safe and trustworthy marketplace for users, sellers, and creators.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback and other data.
- Drive the improvement and upgrade of product safety mechanisms, and be responsible for the effect of risk solution plans.
- Cooperate with tech and analytic teams to build and improve risk perception, identification, intervention and governance effect measurement systems.
- Design common risk control products and services that can support different businesses.
- Reduce capital loss and improve metrics related to risk exposure by building a systematic framework of risk management to cover the entire life-cycle of business.
- Manage prioritization and balance trade-offs among seller experience, user experience, creator experience, and platform performance/protection within the ecosystem.
- Engage with various business, operation, tech and security/risk stakeholders to solve risk problems at scale.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above with a background in Computer Science, Business Analytics, Math, Statistics, or related fields.
- 5+ years of relevant experience in one of the following areas: Antifraud, Finance Service, Risk Management, Trust & Safety.
- Analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
- Proven track record of delivering results in a fast-paced environment, and driving innovation on behalf of internal and external stakeholders.
- Understanding of new fraud motives and sensible diagnosis of key control points, and proven communication skills in verbal and written.
Preferred Qualifications:
- Experience in fraud prevention and detection.
- Familiarity with E-commerce risk management and ecosystem management, strategic business sensitivity will be advantageous.
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
- Strong communication skills.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $165120 - $311600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Social Networking Platforms

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