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Join to apply for the Technology Support Analyst role at Foley & Lardner LLP Join to apply for the Technology Support Analyst role at Foley & Lardner LLP Get AI-powered advice on this job and more exclusive features. Overview Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too. Overview Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too. Foley & Lardner LLP is currently seeking a deskside Technology Support Analyst to join our Dallas office. The right candidate will use advanced technical troubleshooting skills to aid in the operational support of law firm technologies; interact with attorneys and legal administrative staff; provide client service and support; and maintain and support department and firm goals. Responsibilities Configure and deploy firm-issued desktops, laptops, printers, and other computer equipment Set up/break down computer equipment for employee arrivals/changes/departures and office moves Configure mobile devices for connection to firm systems Respond to, troubleshoot and resolve reported computer issues in person and remotely Update service records and helpdesk tickets Perform routine maintenance and repairs on computer equipment Track and maintain inventory of computer equipment and supplies Document processes and procedures for the desktop/technical support group Review daily reports to stay apprised of meeting updates Test audio/visual equipment before each meeting Set up and operate audio/visual equipment for firm meetings and other events Assist end users with professional presentations and provide audio/visual technical support Maintain and troubleshoot audio/visual hardware and software and report any functionality issues Rack network servers and UPS components as needed Qualifications High School Diploma or GED required; Associate’s or Bachelor’s Degree in Computer Science/Networking, Information Technology, or related field preferred Minimum of three (3) years of experience supporting technology for end users working in a network environment required Intermediate technical skills troubleshooting hardware and software applications Must have experience setting up computers, printers, and installing and configuring software Experience with network connectivity, wiring closets, equipment and inventory management, audio visual equipment, office equipment moves, email management, document and spreadsheet creation is desirable Prior exposure to a helpdesk ticketing system, virus containment, and occasional interactions with third-party service providers are desirable Must be creative and flexible with strong written and verbal communication skills Must be able to comfortably and confidently interact with coworkers and internal customers, often under tight deadlines while always maintaining the highest degree of customer service excellence In support of transparency and equity in the workplace, Foley provides salary ranges for all positions. The figures below represent the full compensation range of this position. The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley. Dallas: $68,300 - $95,600 Foley offers a comprehensive benefit program which currently includes Paid Time Off; Paid Holidays; Medical, Dental and Vision insurance; 401(k) Retirement; Disability and Life insurance; Adoption Assistance; Backup Care for Dependents. Affirmative Action/Equal Opportunity Employer/M/F/Vet/Disabled. About Foley & Lardner Foley is an Am Law 50 law firm consistently ranked among top-tier practices. With over 1,100 lawyers in 26 offices across the United States, Mexico, Europe, and Asia, our market-leading platform includes Corporate, Intellectual Property, and Litigation. Adding depth to our bench strength, we focus on four primary sectors: Energy, Health Care & Life Sciences, Innovative Technology, and Manufacturing. We look beyond the law to focus on the constantly evolving demands facing our clients and act as trusted business advisors to deliver creative, practical, and effective solutions. For nearly two centuries, Foley has maintained its commitment to the highest level of innovative legal services and to the stewardship of our people, firm, clients, and the communities we serve. While respecting our roots, we’re also continuously looking to modernize all aspects of our business and elevate who we are and what we do, which keeps us focused on the future. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Law Practice Referrals increase your chances of interviewing at Foley & Lardner LLP by 2x Sign in to set job alerts for “Technology Support Analyst” roles. Dallas-Fort Worth Metroplex $25.00-$28.00 3 days ago Dallas, TX $60,000.00-$75,000.00 18 hours ago Dallas, TX $60,000.00-$110,000.00 6 hours ago Dallas, TX $52,000.00-$80,000.00 1 month ago Irving, TX $79,800.00-$119,760.00 3 days ago Farmers Branch, TX $100,000.00-$130,000.00 2 days ago Data Center Technical Support Specialist I Technology Support III - Applications Support Dallas, TX $75,000.00-$83,000.00 3 months ago Technology Support II (ATM/Applications Tech Support) Technology Support III - Application Support Engineer Staff Business Systems Analyst-Manhattan Active-San Antonio or Austin, Texas Inbound Technical Support Openings (Immediately Hiring) Business Analyst II – Business Systems - Construction We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr