SAIC
Tier 3 Help Desk Support Specialist
SAIC - Washington, District of Columbia, us, 20022
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Overview
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Overview
Join to apply for the
Tier 3 Help Desk Support Specialist
role at
SAIC 2 days ago Be among the first 25 applicants Join to apply for the
Tier 3 Help Desk Support Specialist
role at
SAIC Job ID 2507988
Location
WASHINGTON, DC, US
Date Posted
2025-07-29
Category
Information Technology
Subcategory
Network Technician
Schedule
Full-time
Shift
Day Job
Travel
No
Minimum Clearance Required TS/SCI With Poly
Clearance Level Must Be Able to Obtain
None
Potential for Remote Work
No
Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking
Tier 3 Help Desk Support Specialists
to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.
Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025**
The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to
Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance Identify and document underlying causes of recurring issues and implement long-term solutions Troubleshoot and resolve complex hardware, software, and network issues Develop and maintain documentation of systems, processes, and troubleshooting procedures
Qualifications
Active TS/SCI with Polygraph Experience supporting the Intelligence Community (IC) Excellent customer service and interpersonal skills - strong focus on creating a positive user experience Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support Experience with ITIL processes and best practices Strong leadership and mentoring abilities
Desired Qualifications
Experience using JIRA for service desk management CompTIA Security+ Certification CCNA Certification AWS Certification
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting Referrals increase your chances of interviewing at SAIC by 2x Sign in to set job alerts for Help Desk Support Specialist roles.
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Washington Highlands, MD $40.00-$45.00 1 day ago Washington, DC $54,000.00-$59,000.00 5 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
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Tier 3 Help Desk Support Specialist
role at
SAIC 2 days ago Be among the first 25 applicants Join to apply for the
Tier 3 Help Desk Support Specialist
role at
SAIC Job ID 2507988
Location
WASHINGTON, DC, US
Date Posted
2025-07-29
Category
Information Technology
Subcategory
Network Technician
Schedule
Full-time
Shift
Day Job
Travel
No
Minimum Clearance Required TS/SCI With Poly
Clearance Level Must Be Able to Obtain
None
Potential for Remote Work
No
Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking
Tier 3 Help Desk Support Specialists
to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.
Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025**
The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to
Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance Identify and document underlying causes of recurring issues and implement long-term solutions Troubleshoot and resolve complex hardware, software, and network issues Develop and maintain documentation of systems, processes, and troubleshooting procedures
Qualifications
Active TS/SCI with Polygraph Experience supporting the Intelligence Community (IC) Excellent customer service and interpersonal skills - strong focus on creating a positive user experience Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support Experience with ITIL processes and best practices Strong leadership and mentoring abilities
Desired Qualifications
Experience using JIRA for service desk management CompTIA Security+ Certification CCNA Certification AWS Certification
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting Referrals increase your chances of interviewing at SAIC by 2x Sign in to set job alerts for Help Desk Support Specialist roles.
Washington, DC $60,000.00-$75,000.00 6 days ago Silver Spring, MD $58,000.00-$68,000.00 1 week ago Washington, DC $65,000.00-$75,000.00 1 week ago Arlington, VA $58,000.00-$63,000.00 3 weeks ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Washington Highlands, MD $40.00-$45.00 1 day ago Washington, DC $54,000.00-$59,000.00 5 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Service Desk Technician (Monday-Friday 7am-4pm)
Reston, VA $104,000.00-$166,000.00 2 weeks ago Bethesda, MD $82,754.00-$90,000.00 3 weeks ago Washington, DC $65,000.00-$75,000.00 6 months ago OCTO - DCPS Helpdesk Specialist Entry Level
Washington DC-Baltimore Area $30.00-$37.00 3 months ago Service Desk Technician (Intermediate-Level)
Adelphi, MD $41,000.00-$69,000.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr