Mercer University
Patient Experience Coordinator
Mercer University - Macon, Georgia, us, 31297
Work at Mercer University
Overview
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Overview
Patient Experience Coordinator
Application Instructions:
External Applicants:
Please upload your
resume
on the
Apply
screen. Your application will automatically populate your resume details, and you may verify and update data on the
My Information
page.
IMPORTANT: Please review the job posting and load
ALL
documents required in the job posting to the Resume/CV document upload section at the bottom of the
My Experience
application page. Use the
Select Files
button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience"
page is the only opportunity to add your required supporting document attachments.
You will not be able to modify your application after you submit it.
Current Mercer University Employees:
Apply from your existing
Workday
account.
Do not apply from the external careers website . Log in to
Workday
and type
Jobs Hub
in the search bar. Locate the position and click
Apply .
Job Title: Patient Experience Coordinator
Department: Behavioral Health and Developmental Disabilities
College/Division: School Of Medicine
Primary Job Posting Location: Macon, GA 31207
Additional Job Posting Locations:
(Other locations that this position could be based)
Job Details: REVISED QUALIFICATIONS AS OF 8/5/2025
Mercer University's Department of Behavioral Health and Developmental Disabilities is searching for a Patient Experience Coordinator.
Responsibilities :
Working under the supervision of the Center for IDD Care Nurse Manager, the Patient Experience Coordinator serves as a vital support to patients and their families as they navigate the complexities of illness, injury, disability, trauma, or hospitalization. This position is focused on addressing the psychosocial needs of patients, including mental, emotional, and social aspects, to ensure a compassionate and supportive care environment. The Patient Experience Coordinator functions as a bridge between patients, families, and the interdisciplinary healthcare team, with a special focus on patients with intellectual and developmental disabilities (IDD).
Qualifications:
REVISED QUALIFICATIONS AS OF 8/5/2025
A Registered Behavior Technician (RBT) certification or an associate's or bachelor's degree in behavioral health, psychology, social work, or a related field and six months of related experience are required. Candidates must have experience with EMR, Microsoft Products, and be CPR certified.
Knowledge/Skills/Abilities: Strong understanding of psychosocial and behavioral principles, particularly as they relate to individuals with developmental disabilities.
Excellent interpersonal and communication (verbal/written) skills, with the ability to build rapport with diverse patient populations.
Ability to manage emotionally charged situations with empathy and professionalism.
Demonstrated organizational and problem-solving abilities.
Proficient in using electronic medical records and standard office software.
Ability to work collaboratively in a multidisciplinary team environment.
Medical terminology skills.
Knowledge of CMS and Medicaid regulations regarding healthcare access and community-regulated programs for patients with disabilities.
Ability to work independently to develop plans for patents prior to and during their medical and/or dental encounters.
Background Check Contingencies:
- Criminal History Check
Documents:
- Resume
- Cover Letter
- List of three professional references with contact information
About Mercer University
Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including
comprehensive health insurance
(for self and dependents),
generous retirement contributions ,
tuition waivers ,
paid vacation and sick leave ,
technology discounts, s
chedules that allow for work-life balance,
and so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit: https://hr.mercer.edu/prospective/
Scheduled Weekly Hours: 40
Job Family: Staff Clinical Services Non-exempt
EEO Statement:
EEO/Veteran/Disability
To apply, visit https://merceruniversity.wd1.myworkdayjobs.com/en-US/external/job/Macon-GA--31207/Patient-Experience-Coordinator_26-088
jeid-73e910bda253724888a9b715f009d305
Application Instructions:
External Applicants:
Please upload your
resume
on the
Apply
screen. Your application will automatically populate your resume details, and you may verify and update data on the
My Information
page.
IMPORTANT: Please review the job posting and load
ALL
documents required in the job posting to the Resume/CV document upload section at the bottom of the
My Experience
application page. Use the
Select Files
button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience"
page is the only opportunity to add your required supporting document attachments.
You will not be able to modify your application after you submit it.
Current Mercer University Employees:
Apply from your existing
Workday
account.
Do not apply from the external careers website . Log in to
Workday
and type
Jobs Hub
in the search bar. Locate the position and click
Apply .
Job Title: Patient Experience Coordinator
Department: Behavioral Health and Developmental Disabilities
College/Division: School Of Medicine
Primary Job Posting Location: Macon, GA 31207
Additional Job Posting Locations:
(Other locations that this position could be based)
Job Details: REVISED QUALIFICATIONS AS OF 8/5/2025
Mercer University's Department of Behavioral Health and Developmental Disabilities is searching for a Patient Experience Coordinator.
Responsibilities :
Working under the supervision of the Center for IDD Care Nurse Manager, the Patient Experience Coordinator serves as a vital support to patients and their families as they navigate the complexities of illness, injury, disability, trauma, or hospitalization. This position is focused on addressing the psychosocial needs of patients, including mental, emotional, and social aspects, to ensure a compassionate and supportive care environment. The Patient Experience Coordinator functions as a bridge between patients, families, and the interdisciplinary healthcare team, with a special focus on patients with intellectual and developmental disabilities (IDD).
Qualifications:
REVISED QUALIFICATIONS AS OF 8/5/2025
A Registered Behavior Technician (RBT) certification or an associate's or bachelor's degree in behavioral health, psychology, social work, or a related field and six months of related experience are required. Candidates must have experience with EMR, Microsoft Products, and be CPR certified.
Knowledge/Skills/Abilities: Strong understanding of psychosocial and behavioral principles, particularly as they relate to individuals with developmental disabilities.
Excellent interpersonal and communication (verbal/written) skills, with the ability to build rapport with diverse patient populations.
Ability to manage emotionally charged situations with empathy and professionalism.
Demonstrated organizational and problem-solving abilities.
Proficient in using electronic medical records and standard office software.
Ability to work collaboratively in a multidisciplinary team environment.
Medical terminology skills.
Knowledge of CMS and Medicaid regulations regarding healthcare access and community-regulated programs for patients with disabilities.
Ability to work independently to develop plans for patents prior to and during their medical and/or dental encounters.
Background Check Contingencies:
- Criminal History Check
Documents:
- Resume
- Cover Letter
- List of three professional references with contact information
About Mercer University
Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including
comprehensive health insurance
(for self and dependents),
generous retirement contributions ,
tuition waivers ,
paid vacation and sick leave ,
technology discounts, s
chedules that allow for work-life balance,
and so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit: https://hr.mercer.edu/prospective/
Scheduled Weekly Hours: 40
Job Family: Staff Clinical Services Non-exempt
EEO Statement:
EEO/Veteran/Disability
To apply, visit https://merceruniversity.wd1.myworkdayjobs.com/en-US/external/job/Macon-GA--31207/Patient-Experience-Coordinator_26-088
jeid-73e910bda253724888a9b715f009d305