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Director of Ai & Product Development

As Director of AI & Product Development, you'll own the strategy, execution, and growth of Epicor Prism-our advanced cross-product AI platform. You'll scale and lead high-performing teams across geographies, drive technical excellence, and deliver intelligent solutions that transform how our customers operate. This is a high-impact leadership role for someone who thrives in fast-paced environments and is passionate about building AI-powered products that matter. Provide strategic leadership and full ownership of Epicor Prism, an advanced cross-product AI platform and solution. Oversee and scale cross-functional teams (initially 10-20 direct reports, ramping to 50+ within 12 months) across the US, India, and Mexico. Recruit, mentor, and retain top-tier AI engineering and forward-deployed talent; establish clear hiring, onboarding, and development plans. Define high-level architecture and technical strategy in collaboration with UX, product management, and QA leadership. Own budget planning and P&L management, translating financial targets into team goals and project deliverables. Cultivate a rapid, iterative development culture tailored for AI-leveraging generative AI techniques, proactive quality practices, and agile principles. Set and enforce functional requirements, performance benchmarks, and compliance standards. Lead forward-deployed customer engagements-deploying small teams on-site every two months to gather feedback and drive product improvements. Represent Epicor at customer and internal events to present accomplishments and share thought leadership. Deep technical expertise in generative AI, machine learning frameworks, and Python-based development. Proven experience with forward-deployed engineering models and direct customer interaction. Exceptional strategic thinking, prioritization, and cross-functional influencing skills. Strong background in international team leadership, managing across multiple time zones. Demonstrated success owning P&L, hitting growth targets, and driving operational excellence in high-growth environments. Ability to rapidly scan and assess code, diagnose issues, and guide technical teams toward robust solutions. Bachelor's degree in Computer Science, Engineering, or equivalent (Master's preferred). 11+ years of progressive software/product development leadership. 6+ years managing and scaling multi-disciplinary, geographically distributed teams. 5+ years of specialized AI/ML industry experience. Track record of turning around underperforming products or teams and delivering measurable impact. At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for me