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Boston, MA, Exton, PA, or Chicago, IL (any of these locations)

No Sponsorship Available & No third-party submissions will be considered

***Will require a F2F interview (no travel / relocation assistance)

Looking for a true ServiceNow Platform Architect (not looking for a Solutions Engineer/Architect).

This person will be leading the vision, strategy, and execution for ServiceNow Platform Architecture. They will drive the adoption of ServiceNow Platform across the organization, ensuring they meet the highest standards of quality and compliance. Function as a lead for the design and implementation of ServiceNow solutions to enhance employee experiences and drive digital transformation.

• Need to have experience on the entire ServiceNow Key Products-ITSM, ITOM, CSM, SecOps, IRM, HRSD, AppEngine
• Someone who can create the roadmap
• Experience with AI/ Gen AI

As a ServiceNow Platform Architect , you will be a trusted advisor and technical leader, guiding the development, governance, and strategic direction of the platform. Leveraging your deep expertise in ServiceNow architecture and emerging technologies, you will collaborate with cross-functional teams to design and implement solutions that align with enterprise goals and simplify complex processes. Your work will focus on maximizing value through a "simple, streamlined, and scalable" approach. In this role, you’ll provide consultative support to platform support teams, ensure solutions are secure and aligned with business strategy, and help drive digital transformation initiatives that enhance the employee experience and optimize service delivery.

• Develops and evolve a platform architectural roadmap, aligned to and prioritized by business objectives.
• Develops and communicates measurements of platform progress and business impact.
• Guides Product teams as they design, implement, and support solutions that center on the consumption of the platform.
• Manages stakeholder requirements for platform teams to ensure successful delivery. Collaborates with the ServiceNow account and Impact teams to drive continuous value.
• Translates business requirements into technical requirements that other technical team members include in the project design and delivery.
• Establish technical Governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI and automation
• Drives the overall technical design and end-to-end platform design for assigned initiatives.
• Influences/coaches modern evolutionary platform architecture principles, practices and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps).
• Partners with Enterprise, Solution, Domain architects, ServiceNow Account and Impact team to identify and enable the top strategic technologies/platforms that will help shape the technology footprint to support cross-enterprise business requirements.
• Designs reference and platform architectures based on specific business constraints, requirements and dependencies.
• Designs architecture components, including design and documentation of architecture relevant platform changes or enhancements.
• Reviews and identifies gaps in architecture and assesses and defines remediation efforts or mitigation options.
• Drives cross-domain initiatives that are supported by E2E Design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions.
• Collaborate with UX and digital teams to enhance ServiceNow products, ensuring an intuitive experience that promotes adoption and usability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Pharmaceutical Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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