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Join to apply for the Technical Support Engineer II role at Piper Companies 4 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineer II role at Piper Companies Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a Technical Support Engineer II for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges. Responsibilities of the Technical Support Engineer II include: Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions Coordinate with engineering, product, and technical support teams to address and escalate critical issues Assist customers through system deployment, configuration, and compliance with security standards Support documentation development and mentor junior team members to enhance support practices Qualifications for the Technical Support Engineer II include: 2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments Strong background in Microsoft Active Directory administration Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics Exposure to cloud environments such as AWS, Azure, or GCP Bachelor’s degree in Computer Science, IT, or a relevant field Compensation for the Technical Support Engineer II: Salary: $80,000–$85,000 annually Benefits: Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more Start Date for Applications: June 20 Application Window: Open for a minimum of 30 days from posting Keywords: technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Piper Companies by 2x Sign in to set job alerts for “Technical Support Engineer” roles. Senior Customer Success Engineer (Tuesday - Saturday shift: 9am-6pm ET) Morrisville, NC $119,500.00-$179,300.00 6 days ago Morrisville, NC $80,000.00-$85,000.00 4 days ago Senior HPC Technical Support Engineer – Ethernet Morrisville, NC $80,000.00-$85,000.00 4 days ago Connectivity & Hardware Support Engineer Senior HPC Technical Support Engineer – Ethernet Durham, NC $108,000.00-$201,250.00 2 weeks ago Durham, NC $50,000.00-$145,000.00 10 hours ago Morrisville, NC $80,000.00-$85,000.00 4 days ago Durham, NC $75,000.00-$85,000.00 2 weeks ago Technical Solutions Engineer - Datacenter Morrisville, NC $80,000.00-$85,000.00 4 days ago Raleigh, NC $112,000.00-$149,900.00 1 month ago Senior Customer Success Engineer (1st shift: Monday - Friday 9am-6pm ET) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr