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Mandate Skills:
**Education Requirements:
- Bachelors Degree in Electrical, Agricultural, or Mechanical Engineering 5+ years of diesel engine and aftertreatment systems experience in design, performance, product support, or technical field experience.
- Would consider associates degree with adequate experience
- 2+ years of previous dealer/customer support experience
- Strong mechanical aptitude and analytical ability
**Technical Skills:
(Required)
- Think BIG and/or Think BIGGER graduate
- DSN Analyst experience
- Knowledge of the CPI processes, product support, and warranty systems/tools
- Familiarity with Dealer repair processes and troubleshooting steps.
**Remote or Onsite: Onsite Full Time
**Typical Day:
- Receives dealer inquiries via DSN, Phone, E-mail, Event Logger, standardized product problem forms - CPI Web template inquires, reports, etc.
- Utilizes the DSN to populate service request tickets with the relevant product event data/information (dealer, customer product application, product problem description, application, most likely root cause, incident reports, repair information, escalation, and resolution).
- Divided inquiries into 3 categories: Safety and product down, product health with no documented repair action, and informational.
- Search and investigate Caterpillar systems for validated information on known potential product problems, technical inquires, etc.
- Utilizes the following systems: CPI Search, CPI Event Logger, SISWeb, SIMS, TMI, PIS, RWA, EDS, REDI, etc.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to "