ThyssenKrupp Elevator Corporation in
Sr. IT Service Manager (Germantown)
ThyssenKrupp Elevator Corporation in - Germantown, Tennessee, United States, 38138
Work at ThyssenKrupp Elevator Corporation in
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Overview
Sr. IT Service Manager (Germantown) (Finance)
Join TK Elevator as a Sr. IT Service Manager in Germantown, TN, and lead transformative IT service management initiatives. Apply now!
Education & Experience:
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field required. Ten years of IT management experience required. Ten years of experience delivering IT services and solutions required. Ten years of experience in IT service management processes required. Three years of experience in relationship management and/or client services required. Experience with sales configurator applications (e.g., Configit) and PLM applications (e.g., Windchill); ITIL framework; PLM functionality; modeling for sales and products in a configurator. Experience in delivering and maintaining IT services in an enterprise environment, leading teams, managing business demands, and using tools like ServiceNow, Microsoft Office suite. Must have legal authority to work in the U.S. EEOE. Send resume to: Karin Gibson, HR Ops Specialist, Global Mobility, 788 Circle 75 Parkway SE, Suite 500, Atlanta, GA 30339 or karin.gibson@tkelevator.com. Please reference CP24 + job title in cover letter or subject line. The first 3 letters in workplace safety are Y-O-U! Job Responsibilities:
Manage all process and procedures related to IT Service Management. Participate in change management, incident, and problem management. Interact with vendors, customers, and internal teams to facilitate desired business outcomes. Lead a team to maintain, implement, and improve IT services. Ensure delivery of IT solutions, coordinate services, and manage vendor compliance. Establish and monitor SLAs and OLAs for all services. Manage change control processes, communicate with stakeholders, and oversee infrastructure and application activities. Maintain data supporting ITSM, develop processes, and oversee staff performance. Manage demand, prioritize backlog, and coordinate platform activities. Act as primary POC for ServiceNow ITSM activities and escalations.
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Bachelor's degree in Information Systems, Computer Science, Engineering, or related field required. Ten years of IT management experience required. Ten years of experience delivering IT services and solutions required. Ten years of experience in IT service management processes required. Three years of experience in relationship management and/or client services required. Experience with sales configurator applications (e.g., Configit) and PLM applications (e.g., Windchill); ITIL framework; PLM functionality; modeling for sales and products in a configurator. Experience in delivering and maintaining IT services in an enterprise environment, leading teams, managing business demands, and using tools like ServiceNow, Microsoft Office suite. Must have legal authority to work in the U.S. EEOE. Send resume to: Karin Gibson, HR Ops Specialist, Global Mobility, 788 Circle 75 Parkway SE, Suite 500, Atlanta, GA 30339 or karin.gibson@tkelevator.com. Please reference CP24 + job title in cover letter or subject line. The first 3 letters in workplace safety are Y-O-U! Job Responsibilities:
Manage all process and procedures related to IT Service Management. Participate in change management, incident, and problem management. Interact with vendors, customers, and internal teams to facilitate desired business outcomes. Lead a team to maintain, implement, and improve IT services. Ensure delivery of IT solutions, coordinate services, and manage vendor compliance. Establish and monitor SLAs and OLAs for all services. Manage change control processes, communicate with stakeholders, and oversee infrastructure and application activities. Maintain data supporting ITSM, develop processes, and oversee staff performance. Manage demand, prioritize backlog, and coordinate platform activities. Act as primary POC for ServiceNow ITSM activities and escalations.
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