The Melrose Georgetown Hotel Front Office Manager
Remington Hospitality - Washington, District of Columbia, us, 20022
Work at Remington Hospitality
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Overview
The Melrose Georgetown Hotel Front Office Manager
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Remington Hospitality
Please ensure you read the below overview and requirements for this employment opportunity completely. The Melrose Georgetown Hotel Front Office Manager 20 hours ago Be among the first 25 applicants Join to apply for the
The Melrose Georgetown Hotel Front Office Manager
role at
Remington Hospitality Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. Pay rate: Yearly Salary Starting from $60,000.00 (usd) paid every 2 weeks. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
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