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Oracle Service Cloud Consultant
Jobs via Dice - San Jose, California, United States, 95199
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Oracle Service Cloud Consultant
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Oracle Service Cloud Consultant
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Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Digitive LLC, is seeking the following. Apply via Dice today!
Title: Oracle Service Cloud Consultant
Location: San Jose, CA - Hybrid
12 Months+
Oracle service cloud voice with Genesys Cloud CX skill-set
Job description:
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job expectation
:
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills
Experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
Hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills :
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting). Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Cloud Consultant jobs in
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Oracle Service Cloud Consultant
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Oracle Service Cloud Consultant
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Digitive LLC, is seeking the following. Apply via Dice today!
Title: Oracle Service Cloud Consultant
Location: San Jose, CA - Hybrid
12 Months+
Oracle service cloud voice with Genesys Cloud CX skill-set
Job description:
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job expectation
:
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills
Experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
Hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills :
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting). Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Cloud Consultant jobs in
San Jose, CA . Menlo Park, CA $93,000.00-$151,000.00 2 weeks ago Solutions Architect - Accelerated Computing
Santa Clara, CA $148,000.00-$287,500.00 17 hours ago Global Practice Architect, Workspace, Google Cloud
Sunnyvale, CA $168,000.00-$249,000.00 5 days ago Sunnyvale, CA $218,000.00-$306,000.00 1 week ago Santa Clara, CA $148,000.00-$287,500.00 3 days ago Sunnyvale, CA $168,000.00-$249,000.00 2 weeks ago Principal Architect – Cloud & Data Modernization
Santa Clara, CA $180,000.00-$220,000.00 5 days ago Delivery Consultant- GenAI/ML, AWS, Industries
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