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GIS Analyst Help Desk Support (Remote)
ZipRecruiter - Raleigh, North Carolina, United States, 27601
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Overview
Job DescriptionJob Description Job Title:
GIS Analyst Help Desk Support (Remote) Location:
Raleigh, NC Duration:
12+ Months
Job Description: This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Skills: Skill
Required/Desired
Amount
of Experience Excellent Verbal Communication in customer service situationsRequired2YearsArcGIS ProRequired2YearsArcGIS OnlineRequired2YearsTicketing writing within Enterprise Ticketing Systems like ServiceNow or similarRequired1Years
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GIS Analyst Help Desk Support (Remote) Location:
Raleigh, NC Duration:
12+ Months
Job Description: This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Skills: Skill
Required/Desired
Amount
of Experience Excellent Verbal Communication in customer service situationsRequired2YearsArcGIS ProRequired2YearsArcGIS OnlineRequired2YearsTicketing writing within Enterprise Ticketing Systems like ServiceNow or similarRequired1Years
Powered by JazzHR
89qH1i14O9