Home2 Suites and Tru by Hilton
Guest Service Manager
Home2 Suites and Tru by Hilton - Flagstaff, Arizona, United States, 86004
Work at Home2 Suites and Tru by Hilton
Overview
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Overview
Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Guest Service Manager at the Home2 Suites and Tru by Hilton Flagstaff .
Why You’ll Love Working with Us The Home2 Suites and Tru by Hilton Flagstaff is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact
Lead the front desk team, instilling a guest-first approach, ensuring the highest standards of service and team performance.
Guest Experience & Service Standards
Deliver exceptional guest service and set the standard for front desk performance and professionalism
Maintain personal contact with guests and community clients to build loyalty and satisfaction
Review service scores regularly and take proactive steps to ensure a consistently high-quality guest experience
Lead Team
Supervise front desk operations including hiring, onboarding, training, scheduling, and performance management
Cultivate an inclusive, supportive, and engaging environment that encourages team growth and accountability
Operational Oversight
Support accounting functions including billing, reporting, budget assistance, and forecasting
Monitor procedures related to safety, inventory control, key security, and cash handling
Qualifications
Two or more years of supervisory experience
Two or more years of general property operations experience
Strong interpersonal, relationship building and communication skills
Strong organizational skills and attention to detail
Strong customer service skills to include problem-solving and complaint resolution.
What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites and Tru by Hilton Flagstaff .
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer
Now hiring a Guest Service Manager at the Home2 Suites and Tru by Hilton Flagstaff .
Why You’ll Love Working with Us The Home2 Suites and Tru by Hilton Flagstaff is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact
Lead the front desk team, instilling a guest-first approach, ensuring the highest standards of service and team performance.
Guest Experience & Service Standards
Deliver exceptional guest service and set the standard for front desk performance and professionalism
Maintain personal contact with guests and community clients to build loyalty and satisfaction
Review service scores regularly and take proactive steps to ensure a consistently high-quality guest experience
Lead Team
Supervise front desk operations including hiring, onboarding, training, scheduling, and performance management
Cultivate an inclusive, supportive, and engaging environment that encourages team growth and accountability
Operational Oversight
Support accounting functions including billing, reporting, budget assistance, and forecasting
Monitor procedures related to safety, inventory control, key security, and cash handling
Qualifications
Two or more years of supervisory experience
Two or more years of general property operations experience
Strong interpersonal, relationship building and communication skills
Strong organizational skills and attention to detail
Strong customer service skills to include problem-solving and complaint resolution.
What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites and Tru by Hilton Flagstaff .
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer