Get new jobs for this search by email

Job title: Business AnalystJob Location: 1000 US 202, Raritan, NJWork Model: Hybrid (Onsite 3 days/week)Job Summary:The Contingent worker will act in the role of a CMDB Analyst supporting the Pharmaceutical "CMDB Product Manager- Infrastructure" in gathering information about OT / IT assets and ensuring seamless representation in the ServiceNow CMDB following established CMDB process/policies & standards. This role will be pivotal in expanding the scope of the ServiceNow CMDB into Operational Technology and maintaining the accuracy, integrity, and usability of the OT/IT Configuration Items by ensuring proper intake, classification, and lifecycle management of Configuration Items (CIs).The ideal candidate has strong analytical skills, experience with ServiceNow CMDB, a solid understanding of ITIL best practices and familiarity with Operational Technology Assets.Required Skills:•Strong understanding of CMDB concepts and best practices•Experience with IT and OT systems and networks•Ability to collect, analyze, and interpret data•Strong communication and collaboration skills•Familiarity with OT/IT asset lifecycle management processes•Ability to work independently and as part of a team•Problem-solving and analytical skillsTechnical Skills:•Knowledge of CI classes, relationships, and discovery tools in ServiceNow.•Basic understanding of OT technology and Data class structure in ServiceNow•Experience with Excel (pivot tables, VLOOKUP), SQL queries, or scripting for data analysis.Soft Skills:•Ability to work collaboratively with IT operations, security, and application teams.•Strong attention to detail and problem-solving abilities.Responsibilities:•Data Collection and Validation:o Gathering information about OT/IT assets, such as hardware, software, and network devices, and verifying its accuracy.•CMDB Maintenance:o Updating and maintaining the CMDB with accurate and up-to-date information about OT/IT assets, including their attributes and relationships.o Populate and maintain CIs (Configuration Items) in the CMDB, ensuring accurate attributes, relationships, and dependencies•Asset Lifecycle Management:o Tracking the lifecycle of OT/IT assets, including deployment, upgrades, maintenance, and decommissioning.•Collaboration with OT/IT Teams and Vendors:o Working closely with OT teams and other implementation vendors to understand their needs and ensure alignment between IT and CMDB practices.•Data Analysis and Reporting:o Analyzing CMDB data to identify trends, dependencies, and potential risks related to OT/IT assets.•OT/IT Security Compliance:o Ensuring that CMDB data is consistent with OT/IT security standards and best practices.•Tooling and Automation:o Experience with CMDB tools such as ServiceNow (Implementation and administration of CMDB product module is preferred).o Familiarity with OT/IT asset lifecycle management processes.o Using and potentially developing tools and scripts to automate data collection, validation, and reporting processes.o Assist in configuring and optimizing CMDB testing for better CI management.o Support integration's between CMDB and monitoring, asset management, and ITSM tools.o Troubleshoot and resolve data synchronization issues.•Documentation:o Maintaining accurate documentation of CMDB processes and procedures related to OT/IT assets.Years of Experience: 12-14 Years of ExperienceDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.