Get new jobs for this search by email

Title:

IT Analyst - Intermediate Rate:

$40 - $50/hr Location:

Columbus, OH (Hybrid 3 Days Onsite) Contract Duration:

Until 12/31/2025 (Temp to Hire) Contract Type:

W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099) Start Date:

4/7/2025 Job Summary:

We are seeking an

IT Analyst - Intermediate

to join our client's team and support IT infrastructure services, analysis, deployment, and operational support. This role requires

strong analytical skills, ITIL experience, and an understanding of IT infrastructure components and best practices. The IT Analyst will work closely with

service providers, business partners, and internal stakeholders

to ensure the

successful execution of IT initiatives

, manage service-based issues, and support process improvements. The ideal candidate will

bring expertise in IT operations, business analysis, and project management fundamentals

to drive efficiency and quality improvements across IT services. Responsibilities:

IT Infrastructure & Service Management

Support and manage IT infrastructure services, ensuring alignment with business needs. Work closely with

service providers

to delegate operational activities and monitor SLA performance. Identify and define

business requirements

and

functional specifications

for IT projects. Collaborate with cross-functional teams to

resolve IT incidents, service requests, and operational challenges. Track, report, and

monitor IT performance metrics

and key performance indicators (KPIs). Ensure compliance with

ITIL processes and best practices

for IT service management. Business Analysis & Process Improvement

Lead business engagements to define project

scope, objectives, and expected outcomes . Facilitate

workshops and discussions

to gather detailed requirements and business needs. Support

demand assessment and business planning

, including business case development. Conduct

process mapping (as-is/to-be)

and

value stream mapping

for business improvements. Assess and validate business solutions, ensuring alignment with company strategy and goals. Project & Change Management

Assist in

vendor reviews, RFIs, and RFPs

for IT solutions. Work with testing teams to

develop test scripts

and support validation activities. Oversee

change request management

, ensuring alignment with project scope and objectives. Support IT leadership with

budgeting, financial analysis, and project documentation. Maintain and enhance IT

processes, tools, templates, and best practices. Qualifications:

Required:

Bachelors Degree

in Computer Science, Information Systems, Business, or related field (or equivalent experience). 2-3 years

of experience in IT infrastructure services, analysis, deployment, and support. Experience working with

IT service providers

and managing delegated operational activities. Knowledge of IT infrastructure components, trends, and best practices. Strong analytical skills for

problem-solving, process development, and root cause analysis. Experience in

ITIL processes and service management. Excellent communication, collaboration, and organizational skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, MS Project). General understanding of gas and electric utility industry operations. Preferred (for Senior/Lead Analyst level):

6+ years

of IT experience in support functions. ITIL v3 or v4 certification. Project Management experience (PMP certification a plus). Experience leading

process improvement initiatives

and IT service enhancements. Experience in enterprise IT systems, infrastructure, and service management tools.

#J-18808-Ljbffr