Diversified Systems.com
IT Trainer/Content Developer
Diversified Systems.com - Georgia Center, Vermont, United States
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Overview
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IT Trainer/Content Developer
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IT Trainer/Content Developer
role at
Diversified Systems.com Trainer/Content Developer
Hybrid
Description :
DSI is searching for a Trainer/Content Developer who under broad supervision, conducts IT application training classes and develops/updates content for training materials. The resource will travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premises classes several times a month and conduct classes remotely online through Microsoft Teams.
Responsibilities :
Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve. Content Development: Produces high quality training content quickly with minimal rework. Communication: Routinely and effectively communicates with learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc. Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do” or "team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick). Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet business needs, offer the complete course catalog, and schedule classes equitably across Districts. Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving IT goals/objectives. Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively. Travel: Able and flexible in travelling to conduct scheduled on-site training. Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management. Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks. Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation. Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders. Ensures training environments and data are ready prior to training classes. Conducts virtual classroom training, on-site classroom, and webinars/user group sessions. Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment. Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely. Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs. Provides an engaging, interactive, and positive learning experience to learners. Maintains professionalism and order within the classroom to complete course objectives. Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys. Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting. Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures. Reviews and updates training materials and documentation. Produces effective training content suitable to course audience. Publishes course materials as needed. Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation. Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Requirements :
5 years of experience with Microsoft Office and Office 365 applications required. BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience required. 4 years work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support required. 5 years of excellent verbal and written English language communication, presentation, and teaching skills required. Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes required. 4 years of work experience in developing role-based end user training content for IT applications/systems highly desired. 2 years of experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts highly desired. 2 years of experience with Adobe Captivate highly desired. 2 years of experience with TechSmith Camtasia highly desired. 2 years of experience with Articulate 360/Storyline highly desired. 1 year of experience with Microsoft Teams highly desired. 1 year of work experience with maintaining training records within an LMS highly desired. Oracle LMS/Workday LMS nice to have. Familiarity with ServiceNow nice to have.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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IT Trainer/Content Developer
role at
Diversified Systems.com 5 hours ago Be among the first 25 applicants Join to apply for the
IT Trainer/Content Developer
role at
Diversified Systems.com Trainer/Content Developer
Hybrid
Description :
DSI is searching for a Trainer/Content Developer who under broad supervision, conducts IT application training classes and develops/updates content for training materials. The resource will travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premises classes several times a month and conduct classes remotely online through Microsoft Teams.
Responsibilities :
Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve. Content Development: Produces high quality training content quickly with minimal rework. Communication: Routinely and effectively communicates with learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc. Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do” or "team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick). Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet business needs, offer the complete course catalog, and schedule classes equitably across Districts. Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving IT goals/objectives. Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively. Travel: Able and flexible in travelling to conduct scheduled on-site training. Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management. Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks. Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation. Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders. Ensures training environments and data are ready prior to training classes. Conducts virtual classroom training, on-site classroom, and webinars/user group sessions. Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment. Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely. Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs. Provides an engaging, interactive, and positive learning experience to learners. Maintains professionalism and order within the classroom to complete course objectives. Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys. Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting. Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures. Reviews and updates training materials and documentation. Produces effective training content suitable to course audience. Publishes course materials as needed. Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation. Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Requirements :
5 years of experience with Microsoft Office and Office 365 applications required. BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience required. 4 years work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support required. 5 years of excellent verbal and written English language communication, presentation, and teaching skills required. Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes required. 4 years of work experience in developing role-based end user training content for IT applications/systems highly desired. 2 years of experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts highly desired. 2 years of experience with Adobe Captivate highly desired. 2 years of experience with TechSmith Camtasia highly desired. 2 years of experience with Articulate 360/Storyline highly desired. 1 year of experience with Microsoft Teams highly desired. 1 year of work experience with maintaining training records within an LMS highly desired. Oracle LMS/Workday LMS nice to have. Familiarity with ServiceNow nice to have.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Diversified Systems.com by 2x Get notified about new Information Technology Instructor jobs in
Georgia, United States . Application Development Manager, Information Technology
Learning Technology Assistant Manager(Remote Eligible US)
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